Debt Recovery Specialist

5 days ago


Northampton, Northamptonshire, United Kingdom CV-Library Full time
Job Overview

We are seeking an experienced Financial Claims Agent to join our team in Northampton. The successful candidate will have a background in negotiating within the parking related debt environment and be able to work under pressure in a challenging office setting.

Main Responsibilities
  • Negotiate payments with debtors, resolving outstanding debt issues on behalf of our clients.
  • Provide guidance and advice to debtors, ensuring resolution of debt issues within internal and client policies.
  • Manage each call in compliance with company policy, training, and guidelines, ensuring customers are provided with accurate information.
  • Ensure compliance with relevant standards, policies, and processes, such as Data Protection and PCI Compliance.
  • Meet or exceed minimum collections and performance standards and KPIs.
Requirements
  • Knowledge of debt collection / management, especially in a parking related environment.
  • Ability to work under pressure in a challenging office environment.
Compensation and Benefits
  • The estimated salary for this role is £28,000 per annum, depending on experience.
  • 22 Days holiday + Bank Holiday.
  • Annual bonus up to 20% (5% quarterly), dependent on personal and business performance.
  • Company Pension.


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