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Lodge Manager
2 months ago
We are seeking an exceptional Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for managing the day-to-day operations of our retirement development, ensuring a high level of customer service and satisfaction for our Home Owners.
Key Responsibilities- Manage the maintenance of the property, ensuring that all facilities and services are provided to a high standard.
- Provide a first-class service to Owners, responding to their needs and concerns in a timely and professional manner.
- Liaise with a range of customers and suppliers, managing contractors and scheduling maintenance as required.
- Organise activities and events for Owners, promoting a sense of community and social interaction.
- Manage the site's health and safety, ensuring that all necessary checks are completed and that the site is safe for Owners and staff.
- Experience of working in a similar role, preferably in the retirement living or social housing sector.
- Excellent customer service skills, with the ability to work with a range of customers and stakeholders.
- Strong administration skills, with experience of using Microsoft Office applications, including Excel and Outlook.
- Ability to work independently, using your own initiative and making decisions as required.
- Passion for providing excellent customer service, with a focus on delivering a high level of satisfaction for our Home Owners.
- Annual holiday entitlement of 24 days + Bank Holidays.
- A day off on your Birthday.
- Life Assurance.
- Eye Care reimbursement.
- Colleague Introduction reward scheme.
- Professional development and qualifications.
- Thorough induction and ongoing training.
We are committed to providing a positive and supportive work environment, where you can grow and develop your skills and career. If you are a motivated and customer-focused individual, who is passionate about delivering excellent service, we would love to hear from you.
