FM Helpdesk Operations Manager
5 days ago
AEJ Management Ltd, a leading provider of comprehensive facilities management solutions, is seeking an experienced FM Helpdesk Manager to cover a maternity leave period. As a key member of our team, you will be responsible for overseeing the HelpDesk function, ensuring efficient management of the ticketing system, scheduling of maintenance and landscaping tasks, and providing timely client updates.
Key Responsibilities- Helpdesk and Ticketing Management:
- Act as the first point of contact for clients, ensuring all reactive and planned works are dealt with efficiently within agreed Service Level Agreements (SLAs).
- Work within the company's ticketing system, ensuring all tasks are logged, tracked, and updated with relevant information.
- Ensure requested client quotes are raised in line with internal agreed SLAs and send to clients, following up regularly until work is scheduled and completed, or logged as no longer required.
- Work with internal teams and subcontractors to arrange attendance for planned and reactive jobs, ensuring all required documentation is collected.
- Scheduling and Coordination:
- Coordinate the scheduling of the landscaping team, ensuring diaries are up to date.
- Ensure all required tasks, including ad-hoc jobs, are added to the relevant calendars and trackers.
- Manage requests for periodic and ad-hoc tasks, ensuring they are planned in a timely manner and assigned to the correct team.
- Client Communication and Reporting:
- Provide regular updates to clients on job status, ensuring any changes or delays are communicated promptly.
- Chase internal completion reports and submit to clients once jobs are finalised, maintaining records for invoicing purposes.
- Handle client compliments and complaints, ensuring they are logged, tracked, and resolved in accordance with company procedures.
- Compliance and Documentation:
- Ensure all health and safety documentation, such as Risk Assessment and Method Statements (RAMS), are sent to clients ahead of scheduled work.
- Maintain accurate records of job completion, compliance reports, and waste transfer notes, ensuring these are stored appropriately in the company system.
- Assist with quarterly waste reporting and manage amendments to waste contracts.
- General Administration:
- Attend weekly programme meetings to provide updates on job progress and assist with planning.
- Support the wider Specialist Services team with administrative tasks as needed, including liaising with internal departments and external suppliers.
- Obtain skip quotes as required for both green waste and general waste, managing the contracts as necessary including delivery, changes, and removal from site.
- Ensure all client portals are kept up to date in line with their individual and specific requirements.
- Holiday and absence cover for the Group Fleet Manager.
- Experience working in a service delivery or facilities management environment is desirable.
- Strong organisational skills and the ability to manage multiple tasks efficiently.
- Excellent communication skills, both written and verbal, with a customer-focused approach.
- Proficiency in MS Office and strong administrative skills.
- Ability to work independently and solve problems proactively.
- Attention to detail and the ability to maintain accurate records.
- £33,000.00 per annum.
- Penfold Pension.
- 25 days holiday plus bank holidays.
- Additional 1 day's holiday during your birthday week.
-
FM Helpdesk Operations Manager
5 days ago
Chelmsford, Essex, United Kingdom AEJ Management Full timeAbout the RoleAEJ Management Ltd is a leading facilities management company that specializes in providing comprehensive solutions across various sectors, including commercial, retail, and residential properties. We pride ourselves on delivering high-quality services tailored to our clients' unique needs, ensuring operational excellence and a commitment to...
-
FM Helpdesk Operations Manager
2 weeks ago
Chelmsford, Essex, United Kingdom AEJ Management Full timeAbout the RoleAEJ Management Ltd is a leading facilities management company that specializes in providing comprehensive solutions across various sectors, including commercial, retail, and residential properties. We pride ourselves on delivering high-quality services tailored to our clients' unique needs, ensuring operational excellence and a commitment to...
-
FM Helpdesk Operations Manager
2 days ago
Chelmsford, Essex, United Kingdom AEJ Management Full timeAEJ Management Ltd is a leading facilities management company that specializes in providing comprehensive solutions across a variety of sectors, including commercial, retail, and residential properties. We pride ourselves on delivering high-quality services that are tailored to our clients' unique needs, ensuring operational excellence and a commitment to...
-
FM Helpdesk Operations Manager
2 days ago
Chelmsford, Essex, United Kingdom AEJ Management Full timeAEJ Management Ltd is a leading facilities management company that specializes in providing comprehensive solutions across a variety of sectors, including commercial, retail, and residential properties. We pride ourselves on delivering high-quality services that are tailored to our clients' unique needs, ensuring operational excellence and a commitment to...
-
Area Property Operations Manager
2 days ago
Chelmsford, Essex, United Kingdom Public Sector Resourcing Full timeJob DescriptionWe are seeking a highly skilled Area Property Operations Manager to join our team at Public Sector Resourcing. As a key member of our team, you will be responsible for working directly with clients and suppliers, including regular site visits, to ensure efficient and effective delivery of hard and soft Facilities Management (FM) services.The...
-
Area Property Operations Manager
2 days ago
Chelmsford, Essex, United Kingdom Public Sector Resourcing Full timeJob DescriptionWe are seeking a highly skilled Area Property Operations Manager to join our team at Public Sector Resourcing. As a key member of our team, you will be responsible for working directly with clients and suppliers, including regular site visits, to ensure efficient and effective delivery of hard and soft Facilities Management (FM) services.The...
-
Technical Facilities Operations Manager
7 days ago
Chelmsford, Essex, United Kingdom Atlas Workplace Services Full timeJob DescriptionAtlas Workplace Services is seeking an experienced Regional Technical Facilities Manager to oversee the operational delivery of Hard Services across the southern region of a national customer contract. This role ensures that the client's assets are safe, fit for purpose, and fully operational, meeting client and customer expectations while...
-
Area Property Operations Manager
3 days ago
Chelmsford, Essex, United Kingdom Public Sector Resourcing Full timeJob Summary:We are seeking a highly skilled Area Property Operations Manager to join our team at Public Sector Resourcing. As a key member of our operations team, you will be responsible for working directly with clients and suppliers to ensure efficient and effective delivery of hard and soft Facilities Management (FM) services.Key Responsibilities:Develop...
-
Area Property Operations Manager
3 days ago
Chelmsford, Essex, United Kingdom Public Sector Resourcing Full timeJob Summary:We are seeking a highly skilled Area Property Operations Manager to join our team at Public Sector Resourcing. As a key member of our operations team, you will be responsible for working directly with clients and suppliers to ensure efficient and effective delivery of hard and soft Facilities Management (FM) services.Key Responsibilities:Develop...
-
Regional Technical Facilities Manager
6 days ago
Chelmsford, Essex, United Kingdom Atlas Full timeAbout the RoleAtlas is seeking an experienced Regional Technical Facilities Manager to oversee the operational delivery of Hard Services across the southern region of a national customer contract. This role ensures that the client's assets are safe, fit for purpose, and fully operational, meeting client and customer expectations while maintaining the high...
-
Regional Technical Facilities Manager
5 days ago
Chelmsford, Essex, United Kingdom Atlas Full timeAbout the RoleAtlas is seeking an experienced Regional Technical Facilities Manager to oversee the operational delivery of Hard Services across the southern region of a national customer contract. This role ensures that the client's assets are safe, fit for purpose, and fully operational, meeting client and customer expectations while maintaining the high...
-
Regional Technical Facilities Manager
5 days ago
Chelmsford, Essex, United Kingdom Atlas Workplace Services Full timeJob DescriptionAtlas Workplace Services is seeking an experienced Regional Technical Facilities Manager to oversee the operational delivery of Hard Services across the southern region of a national customer contract.Key Responsibilities:Health & Safety / Compliance:Ensure the client estate is safe and compliant with statutory requirements through Records...
-
Area Property Operations Manager
3 hours ago
Chelmsford, Essex, United Kingdom Triumph Consultants Ltd Full timeJob Description**Job Title:** Area Property Operations Manager**Job Type:** Temporary, 3 months**Location:** Chelmsford, Essex**Job Summary:** We are seeking a highly skilled Area Property Operations Manager to join our team at Triumph Consultants Ltd. The successful candidate will be responsible for managing the delivery of hard and soft Facilities...
-
Area Property Operations Manager
4 hours ago
Chelmsford, Essex, United Kingdom Triumph Consultants Ltd Full timeJob Description**Job Title:** Area Property Operations Manager**Job Type:** Temporary, 3 months**Location:** Chelmsford, Essex**Job Summary:** We are seeking a highly skilled Area Property Operations Manager to join our team at Triumph Consultants Ltd. The successful candidate will be responsible for managing the delivery of hard and soft Facilities...
-
Regional Facilities Operations Manager
3 weeks ago
Chelmsford, Essex, United Kingdom Resourcing Group Full timeThe Ministry of Justice (MoJ) is committed to enhancing public safety and minimizing reoffending through the reform of correctional facilities, probation services, and youth justice systems. Our aim is to establish a justice framework that ensures equitable access for all citizens, regardless of their background. Professionals within the MoJ play a crucial...
-
Service Centre Manager
5 days ago
Chelmsford, Essex, United Kingdom Gi Group Full timeAbout the RoleWe are seeking a dynamic leader to join our team as a Service Centre Manager. As a key member of our organization, you will be responsible for leading a high-performing team in the safety industry.Key ResponsibilitiesPerformance Targets: Ensure achievement of prescribed service levels, KPIs, and budgeted targets both internally and externally...
-
Service Centre Manager
5 days ago
Chelmsford, Essex, United Kingdom Gi Group Full timeAbout the RoleWe are seeking a dynamic leader to join our team as a Service Centre Manager. As a key member of our organization, you will be responsible for leading a high-performing team in the safety industry.Key ResponsibilitiesPerformance Targets: Ensure achievement of prescribed service levels, KPIs, and budgeted targets both internally and externally...
-
Office Support Specialist
6 days ago
Chelmsford, Essex, United Kingdom Kennedys Law Full timeJob SummaryKennedys Law is seeking a highly skilled and experienced Facilities Coordinator to join our team in Chelmsford. The successful candidate will be responsible for providing exceptional support services to our office, ensuring a seamless and efficient work environment.Key ResponsibilitiesInternal SupportBuild and maintain strong relationships with...
-
Asbestos Removal Specialist
3 weeks ago
Chelmsford, Essex, United Kingdom Rentokil Initial Full timeAbout DCUK FM LtdDCUK FM Ltd is a leading provider of facilities management solutions, part of the renowned Rentokil Initial group. We are dedicated to protecting people from diseases and enhancing their quality of life through innovative health and wellbeing initiatives.Your Role: Asbestos Removal SpecialistWe are seeking a skilled and experienced Asbestos...
-
Administrative Services Manager
6 days ago
Chelmsford, Essex, United Kingdom Kennedys Law Full timeJob SummaryKennedys Law is seeking a highly skilled and experienced Facilities Coordinator to join our team in Chelmsford. The successful candidate will be responsible for providing exceptional support services to our office, ensuring a seamless and efficient work environment.Key ResponsibilitiesInternal SupportBuild and maintain strong relationships with...