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IT Support Specialist

2 months ago

Burstow, United Kingdom Coinford Ltd Full time

Job Title: IT Support Specialist

Job Summary:

Coinford Ltd is seeking an experienced IT Support Specialist to join our team. As the primary point of contact for day-to-day IT service support activities, you will be responsible for providing technical support to our office-based staff and site-based users.

Key Responsibilities:

  • Respond to and log helpdesk tickets in a timely manner and provide fixes for desktop/hardware and software applications.
  • Provide 1st line technical support for office-based staff and site-based users.
  • Provide 2nd line support, where required, and manage this through to resolution.
  • Triage and prioritization of tickets as appropriate, in accordance with departmental SLAs, together with escalation to 3rd line support (both internal and external) of tickets as appropriate.
  • Troubleshoot a range of software and hardware issues across Windows and Mac.
  • Configure laptops, printers, mobile phones, and desktops.
  • Configure new computers as required.
  • Deal with mobile phone queries and problems and escalate to the network provider.
  • Assist the team with software updates/rollout.
  • Raise POs and process invoices for IT equipment and software, in line with limits of authority, and manage equipment asset records.
  • Ad-hoc IT administration (ordering process, and other IT admin).
  • Maintain IT stock for new/replacement of equipment in line with departmental standards and dispose of old/redundant equipment in accordance with WEEE regulations.
  • Support visits to site as and when directed by the IT Infrastructure & Services Manager or Head of IT.

Requirements:

  • An understanding of IT hardware and operating software.
  • The ability to work both alone and in a team.
  • A willingness to support events that require out of normal office hours working.
  • Network+.
  • Microsoft MTA.
  • A valid driver's license is required for this role.