AWS Cloud Operations Engineer

3 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time
Job Title: AWS Cloud Operations Engineer

About the Role:

This is a unique opportunity to join Sage as a AWS Cloud Operations Engineer, where you will be responsible for ensuring the availability, security, and performance of our cloud-based products. As a key member of our team, you will take personal accountability for your products, lead during high-pressure incident scenarios, and participate in our 24x7 on-call rota.

Key Responsibilities:

* Take personal accountability for your products to ensure they remain available, secure, and performant.
* Lead during high-pressure incident scenarios, balancing technical resolution and stakeholder communication.
* Participate in our 24x7 on-call rota.
* Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability, and impact Sage's goals.
* Closely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience.
* Research and build knowledge of new & generally available services, new ways to use technologies, and changing business processes to gain efficiencies and improve customer experience.
* Create, maintain, administer, and enhance infrastructure and infrastructure automation, supporting secure and scalable environments to satisfy both operational, governance, product, and customer needs.
* Communicate with key stakeholders on planned changes, incidents, and service improvement plans.
* Monitor applications and systems, identifying issues proactively and mitigating them to improve the customer experience.
* Enable continuous deployment cycles and on-demand deployment processes.
* Perform 'code' and 'code/infrastructure' deployments.
* Maintain Configuration Management Databases for key services.
* Operate to ISO standards and document all processes.

Requirements:

* Excellent communicator – able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders.
* Operating Systems: Windows, Linux &/or MacOS.
* Strong analytical, debugging, and problem-solving skills.
* Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).
* Experience dealing with multiple teams, multitasking & prioritisation skills.
* Proficiency in English language, verbal and written with ability to build relationships and influence.
* Proficiency/exposure to SRE activities like – Software/System Engineering and Toil reduction.
* Experience building and maintaining Infrastructure as Code and CI/CD processes.
* Experience with applications deployed in either AWS or Azure that are using distributed computing, containers, Kubernetes and/or serverless technologies.

What We Offer:

Sage is a dynamic and innovative company that offers a range of benefits and opportunities for growth and development. As a AWS Cloud Operations Engineer, you will have the chance to work with a talented team, develop your skills and expertise, and contribute to the success of our company.

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