Customer Service Representative

2 weeks ago


London, Greater London, United Kingdom The Hyde Group Full time

Complaints Resolution Specialist at The Hyde Group

Job Summary: We are seeking a highly skilled Complaints Resolution Specialist to join our Complaints team at The Hyde Group. As a Complaints Resolution Specialist, you will be the primary point of contact for customers to discuss their concerns and resolve issues efficiently.

Key Responsibilities:

  • Provide exceptional customer service to all customers, both internal and external, ensuring a high level of satisfaction is achieved.
  • Manage complaint cases within set timescales and work closely with stakeholders to ensure timely resolution.

Requirements:

  • Excellent communication and interpersonal skills to effectively handle customer complaints and concerns.
  • Strong problem-solving skills to identify and resolve issues efficiently.

About The Hyde Group: As one of the UK's leading and award-winning providers of affordable homes, The Hyde Group is committed to delivering high-quality services to our customers. We believe in providing a safe and decent home, enabling our customers to realize their potential and contribute to their community.



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