Ecommerce Operations Manager

1 week ago


London, Greater London, United Kingdom Bose Full time

Job Title: Ecommerce Operations Manager

At Bose, we believe in the power of sound to transform lives. As the Ecommerce Operations Manager for Europe, Australia, New Zealand, and Japan, you will play a key role in driving the success of our regional digital commerce business. Your primary focus will be to execute strategies, manage day-to-day operations, and identify opportunities to improve site and customer experiences.

Key Responsibilities:

  • Develop and implement sales strategies to achieve revenue targets.
  • Monitor and improve customer experience across the cart and checkout processes.
  • Manage post-purchase transactional communications and ensure visibility across Customer Service, Order Management, Cash to Order, and Logistics operations.
  • Establish and maintain Service Level Agreements (SLAs) with internal teams.
  • Project manage the implementation of site functionality and scope new commercial and checkout functionality with third-party providers.
  • Coordinate the implementation of Dynamic pricing strategy and functionality.

Requirements:

  • Proven experience in leading ecommerce operations.
  • Proficiency with Hybris and Salesforce platforms is preferred.
  • Demonstrated independence and accountability in managing complex projects.
  • Strong background in marketing and finance is highly desirable.
  • Experience working in international markets, particularly in the EU and APAC regions, is an advantage.


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