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Delegated Operations Manager

2 months ago

London, Greater London, United Kingdom SCOR Full time

About the Role

The Delegated Operations Lead will be a key member of the SCOR Delegated Operations management team, working in a fast-paced environment that encourages new ideas and a fresh way of thinking. This role will be responsible for managing the due diligence process and administration of all classes of business, including new Coverholder sponsorship, annual due diligence review and approval.

Key Responsibilities

  • Manage the due diligence process and administration of all classes of business, including new Coverholder sponsorship, annual due diligence review and approval.
  • Liaise and provide guidance to underwriters, transversal functions and stakeholders.
  • Assist and implement regulatory directives.
  • Oversight and control of internal/external business associated forums and actions.
  • Manage outsourcing arrangements and monthly performance against SLA's.
  • Review third-party audit recommendations and resolution of identified actions.
  • Ensure data quality meets Scor standards and rectify where gaps identified.
  • Oversight of income review results and reporting requirements of the credit control function.
  • Manage and support all Delegated Authority team members as required.
  • Identify opportunities for improvements in cost savings and efficiency across the processes.
  • Generate and develop reporting requirements (internal/external) to support regulatory and non-regulatory returns.
  • Ensure delegated systems including Vipr and the HUB remain fit for purpose.
  • Other management ad hoc tasks as required.

Change and Operational Improvements

  • Champion in identifying, executing and communicating improvements to the operating model (technology and process).
  • Lead and define data and risk assessment guidance related standards across SCOR.
  • Support cross-company collaboration through targeted workshops, status briefs and informal updates.

Committees and Memberships

  • Member SCOR Syndicate Conduct Risk Product Oversight Committee and Delegated Underwriting Committees.
  • Ensure smooth assessment and onboarding of new and renewal binders.
  • Assess strengths and weaknesses of partner relationships, driving out recommendations during the due diligence process or for the audit cycle.
  • Support regulatory compliance (both reporting and process related).
  • Identify and implement changes to improve service availability, effectiveness and cost.

Requirements

  • Insurance-related or DUA experience.
  • Bachelor's Degree, or equivalence.