Forecasting & Planning Analyst

7 days ago


Leicester, Leicester, United Kingdom Longreach Recruitment Full time
Resource Planning & Forecasting Analyst

Longreach Recruitment is seeking a skilled Resource Planning & Forecasting Analyst to join our team. As a key member of our operations team, you will be responsible for developing and implementing short to mid-term forecasts and capacity plans.

Key Responsibilities:

  • Develop and maintain accurate forecasting models using Excel and Erlang methodologies.
  • Lead the forecasting process, providing detailed analysis of customer drivers, seasonality, and contact patterns.
  • Collaborate with the Resource Planning team to ensure seamless execution of plans.
  • Support the development of the budgeting process and future demand planning cycle.
  • Provide expert advice on workforce management and capacity planning.

About the Role:

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients. As a Resource Planning & Forecasting Analyst, you will have the chance to work with a range of stakeholders, including operational teams and senior management.

Requirements:

  • Proven experience in contact centre resource planning and workforce management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

Longreach Recruitment offers a competitive salary, benefits package, and flexible working arrangements. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive.



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