Forecasting & Planning Analyst
7 days ago
Longreach Recruitment is seeking a skilled Resource Planning & Forecasting Analyst to join our team. As a key member of our operations team, you will be responsible for developing and implementing short to mid-term forecasts and capacity plans.
Key Responsibilities:
- Develop and maintain accurate forecasting models using Excel and Erlang methodologies.
- Lead the forecasting process, providing detailed analysis of customer drivers, seasonality, and contact patterns.
- Collaborate with the Resource Planning team to ensure seamless execution of plans.
- Support the development of the budgeting process and future demand planning cycle.
- Provide expert advice on workforce management and capacity planning.
About the Role:
This is an exciting opportunity to join a dynamic team and contribute to the success of our clients. As a Resource Planning & Forecasting Analyst, you will have the chance to work with a range of stakeholders, including operational teams and senior management.
Requirements:
- Proven experience in contact centre resource planning and workforce management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
Longreach Recruitment offers a competitive salary, benefits package, and flexible working arrangements. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive.
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