Customer Service Representative
4 weeks ago
About the Role
We are seeking a Customer Service Representative to join our team at the Weston-Super-Mare Superstore. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to ensure a seamless shopping experience.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
- Work effectively as part of a team to achieve sales and customer service targets.
- Maintain a high level of product knowledge, ensuring you are aware of promotions, products, and services.
- Contribute to a positive and inclusive store environment, promoting a culture of respect and teamwork.
What We Offer
- A competitive hourly rate, with opportunities for pay progression.
- A comprehensive training program, equipping you with the skills and knowledge to succeed in your role.
- A range of benefits, including holiday pay, pension scheme, and access to wellbeing services.
- Opportunities for career development and progression within the company.
Requirements
- Excellent communication and interpersonal skills.
- A passion for delivering exceptional customer service.
- Ability to work effectively as part of a team.
- Basic product knowledge and a willingness to learn.
Working Hours
We are looking for colleagues who are available to work a variety of shifts, including weekends and bank holidays. You will be required to work a minimum of 16 hours per week, with opportunities to work additional hours as needed.
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