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Service Operations Expert

2 months ago

Nottingham, Nottingham, United Kingdom Rethink Full time

Job Title: Solutions Architect - Digital Transformation

Job Summary:

Rethink is seeking an experienced Solutions Architect to join our Service Operations Team. As a Solutions Architect, you will play a critical role in supporting a large, complex digital transformation programme of work.

Key Responsibilities:

  • Elicit the requirements of service operations to enable them to run the new platform and produce a solution design as part of the solution blueprint to meet these requirements.
  • Support the development of a solution design that covers monitoring, logging, resilience, dashboard tools, and other service-related needs.
  • Work with the service team to elicit service requirements and feed them into the design to ensure ease of operability, including service-related NFRs and SLAs.
  • Advocate for service requirements and ensure they are met in the design across the Salesforce clouds and wider architecture.
  • Collaborate with partners and Salesforce architects to develop a solution that meets the needs of service operations.
  • Provide technical expertise and guidance to ensure the solution is fit for purpose and meets the needs of service operations.

Requirements:

  • Experience of complex service landscapes across multiple integrated systems and several partners and software vendors.
  • Experience of retail web sites and mobile apps.
  • Experience of operating web sites and mobile apps and technology/features required to enable service operations.
  • Experience of transformation programmes.
  • Experience of Salesforce platform and support of it, relationship with Salesforce support function.
  • Knowledgeable on website/mobile operational dashboards and able to feed this into the solution design and validate it is met.
  • Gravitas to be able to influence and challenge the solution design to ensure it is fit for purpose for service (with support from Service Management) and to gain approval for the service ops solution design.
  • Able to work with partners and Salesforce architects collaboratively and with influence.

What We Offer:

Rethink offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to delivering high-quality solutions that meet the needs of our clients.