Service Advisor

3 weeks ago


Reading, Reading, United Kingdom Lexus Full time
Service Lexus customers with exceptional service and repair skills.

As a key member of our dealership team, you will be responsible for managing the service and repair process for our valued customers.

The ideal candidate will have a proven track record of delivering excellent customer service, with a strong focus on communication and teamwork. You will work closely with our technicians and parts team to ensure seamless delivery of services and repairs, while also identifying opportunities to upsell and cross-sell our products and services.

In this role, you will be responsible for:

  1. Working with customers to arrange and plan out servicing and repairs on their vehicles
  2. Providing accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved
  3. Working with colleagues across the dealership to provide the best service
  4. Organising the collection and delivery of cars for delivery
  5. Encouraging the sale of parts, accessories and service plans whenever possible
  6. Contacting customers to update on workshop progress, agreeing any additional spends
  7. Following key processes to achieve excellent customer service and upsell targets
  8. Writing job cards and briefing technicians on work coming in

As a Lexus Service Advisor, you will have the opportunity to work with a leading brand and develop your skills and knowledge in a dynamic and fast-paced environment. We offer a competitive basic salary, Lexus training and development opportunities, and a fun and friendly working environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.



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