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Front of House Retail Advisor

1 month ago

London, Greater London, United Kingdom Aveda Full time
Aveda - Front Of House & Key Holder - 40 Hours

Unlock Your Potential in a Dynamic Salon Environment

We are seeking a highly motivated and enthusiastic Front of House Retail Advisor to join our team at the Aveda Lifestyle Salon & Spa in Covent Garden, London. As a key member of our team, you will be responsible for providing exceptional customer service, making product recommendations, and achieving sales targets.

About the Role

This is an exciting opportunity to work in a premium hairdressing salon, providing a high-touch customer experience to our guests. You will be working in a fast-paced environment, perfect for someone with a passion for hair and beauty who loves working with people.

Key Responsibilities

  • Greet guests and provide inspirational, authentic, and personalized customer service as part of the Aveda Guest journey
  • Make product recommendations and achieve sales targets
  • Check in and out of guests, take payments, and guest bookings
  • Ensure the smooth running of appointments

What We Offer

As a member of our team, you will receive in-depth product and customer service training, as well as ongoing support when using our in-house salon system, Zenoti. You will also have access to a competitive industry salary, commission scheme eligibility, annual leave and family leave, product discount/staff product concession monthly credit spend allowance, mental health wellbeing initiatives, benefits platform with exclusive discounts and offers, work life connections – employee assistance programme, and extensive training and development offering.

Qualifications and Requirements

  • Enthusiastic, self-motivated, and well-presented
  • Exceptional communication skills and maintains a friendly and approachable manner
  • Works well under pressure and as part of a team and is a proactive solution finder
  • Previous retail experience, preferably within the hair and beauty industry
  • Able to meet or exceed retail sales targets and KPI's
  • Flexible availability across days/hours

About Us

The Aveda Lifestyle Salon & Spa is a prestigious salon located in the heart of Covent Garden, London. We are a diverse group of people from all over the world drawn together by a passion for hair and beauty. We are committed to being an inclusive and diverse beauty company, respecting and caring for our employees, communities, and consumers.

Equal Opportunities Employer

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.