EV Customer Support Supervisor

4 weeks ago


Basildon, Essex, United Kingdom Vontier Full time
Job Title: EV Customer Support Supervisor

At Vontier, we are seeking a highly skilled and experienced EV Customer Support Supervisor to join our Aftermarket team. As a key member of our team, you will play a critical role in driving the effectiveness of our e-Mobility support function.

Key Responsibilities:
  • Develop and implement strategies to enhance cooperation and coordination across teams within the Aftermarket function, Charge Point Operators, and Original Equipment Manufacturers.
  • Supervise the Help Desk technical support team to ensure effective resource deployment and resolution of customer onsite issues through remote diagnostic technical support.
  • Collaborate with cross-functional teams to provide best-in-class service for the e-Mobility sector.
  • Manage operations with people management experience, focusing on customer satisfaction and operational efficiency.
Requirements:
  • Background in managing operations with people management experience.
  • Customer-focused individual with experience managing demanding customers in a service environment.
  • Clear and concise communication skills.
  • Previous experience in operating in matrix operational structures.
  • Understanding of industry requirements and knowledge of e-Mobility, particularly from a technical/electrical or mechanical operational and health and safety perspective.
  • Knowledge of IT systems and portals, with a naturally technical aptitude.
  • Ability to work under pressure, demonstrating adaptability and flexibility to change.
  • Structured, organized, and self-driven individual.
  • Willingness to travel/office based/field based as required.
  • Data-driven individual who manages situations through facts and KPIs.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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