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Healthcare Budget Coordinator

2 months ago

Sleaford, Lincolnshire, United Kingdom NHS Lincolnshire Integrated Care Board Full time
Job Title: Personal Health Budget Admin Coordinator

About the Role:

We are seeking a highly organized and proactive individual to join our team as a Personal Health Budget Admin Coordinator. The successful candidate will be responsible for overseeing and delivering efficient administration and monitoring of the Personal Health Budget programme and ongoing service.

Key Responsibilities:

  • Support the implementation of the Personal Health Budget agenda across the health system, through delivery of efficient and effective programme administrative and data management processes and procedures.
  • Respond to queries from service users, stakeholders, clinicians, and managers, escalating where required.
  • Undertake detailed financial audits of Personal Health Budget direct payment packages, investigating and where possible, resolving anomalies and developing reporting processes to enable all audit outcomes to be reported to senior management.
  • Support the development, and then maintain, an electronic database for tracking, monitoring, and reporting on Personal Health Budgets, ensuring that all elements of the countywide Personal Health Budget service can be effectively reported.
  • Generate accurate data to enable local, regional, and national reporting to be undertaken, completing specified templates every month.
  • Accurately inputting into, monitoring, and reporting from a range of computerized systems, regularly validating data to ensure accuracy.
  • Responsible for ensuring all programme administration is completed efficiently and effectively, ensuring the Personal Health Budget programme is thoroughly planned. Develop and update relevant project documentation; support the project manager to ensure the project is effectively managed and delivered to agreed deadlines.
  • Ensure effective and timely collation and preparation of relevant documentation to support project management and service delivery.
  • Support the head and deputy head of Personal Health Budget programme by attending meetings, forums, training sessions, and other service user or stakeholder sessions either with or when appropriate, on behalf of the head or deputy head of Personal Health Budget programme.
  • Set up direct payment packages where required.
  • Deal with and resolve provider and invoice queries in an efficient and timely manner, escalating to clinical team where appropriate.
  • Ensure that all written and verbal complaints, comments, and suggestions are dealt with appropriately, resolving where possible and escalating when appropriate.
  • Organizing meetings and larger events as required.

Person Specification:

Essential:

  • Educated to HNC level; or A' levels with relevant experience.

Desirable:

  • Evidence of recent and ongoing CPD/learning.

Previous Experience:

Essential:

  • Demonstrable experience of working in a busy administrative environment and working with a range of computerized data systems.
  • Excellent working knowledge of Microsoft Office.
  • Experience of working in a health or social care environment.
  • Experience of dealing with difficult situations.
  • Evidence of effective planning and time management.

Desirable:

  • Demonstrable experience of project management.

Knowledge:

Essential:

  • Demonstrable problem-solving skills.
  • Ability to work effectively as part of a team.
  • Understanding of Confidentiality and General Data Protection Regulations.
  • Clear communicator with good writing, data entry, and telephone skills.
  • Able to work on own initiative, organizing and prioritizing workload to set deadlines.
  • Flexible approach to work.