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Customer Service Ambassador

2 months ago

Newtown, Powys, United Kingdom HSBC Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at HSBC. As a key member of our branch team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide face-to-face customer service in a fast-paced branch environment, adhering to our policies and procedures.
  • Process a wide range of transactions with a high degree of accuracy.
  • Have excellent attention to detail and be able to work in a team environment.
  • Play a supporting role in educating customers about HSBC's self-service devices and digital banking platforms.
  • Collaborate with the branch team to improve workflows and processes to make banking with HSBC easier for our customers.
Requirements
  • Demonstrate excellent communication skills, enabling you to engage in effective conversations and build strong connections with customers.
  • Be able to take ownership of customer enquiries through to resolution, delivering a customer experience that exceeds expectations.
  • Be resilient in a continuous changing environment.
What We Offer
  • An attractive minimum starting salary of £ based on 35 hours per week, plus an annual discretionary performance bonus.
  • Over six weeks' holiday, including bank and public holidays, with the option to buy more.
  • Perks at Work Benefit, providing access to 30,000+ national and local employee discounts.
  • A market-leading employer Pension contribution.
  • BUPA Healthcare.
  • Life Assurance, equivalent to four times your annual salary.
  • Access to a flexible benefits platform, offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover, and more.
  • Sharesave schemes, a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.