Technical Leader
4 weeks ago
The Technical Leader - Installations will be responsible for providing technical support and advice to employees and clients on all technical issues relating to mechanical and HVAC systems.
Key Duties- Carrying out technical audits on sub-contractors and field engineers to ensure they are working to regulation standards and meeting company expectations.
- Ensuring company compliance with certification requirements under current regulations, including F-Gas, Oftec, Gas Safe, Water Regulations, and Building Regs.
- Attending client meetings on site to discuss new and ongoing works.
- Providing accurate and value-for-money quotations for new and ongoing works.
- Assisting with all planning and invoice queries relating to HVAC and mechanical works.
- Supporting the development of staff by identifying skills gaps and supporting individuals in gaining the necessary knowledge, skills, and experience to carry out works competently.
- Ensuring the company's compliance with REFCOM, Oftec, and Gas Safe standards.
- Supporting with interviews and onboarding of new engineers and ensuring required qualifications are up to date.
- Carrying out in-house training and refresher courses to staff to ensure all expected standards are met on a consistent basis.
- Travelling to various site locations across the UK to provide technical and practical support to engineers.
- Producing robust reports of a high technical standard for colleagues and clients.
The Technical Leader - Installations will work closely with various departments, including Field Engineers, Operations Director, Contract Managers, Procurement and Supplier Relationship Manager, Service Delivery Manager, RFMs, and the Building Services and Small Works Department.
Person SpecificationThe ideal candidate will have relevant technical experience of a similar role, a driving license, trade-specific qualifications, and manufacturer training on HVAC systems and mechanical equipment. They will also have experience of working with remote field teams, site experience of five years' minimum, and knowledge of commercial understanding of business.
Key Performance Indicators- Quotes submitted within 7 days - 90%
- Quotes over 30 days - 0%
- Average Margins - agreed periodically
- Sub-contractor audits and reviews - 2 per top-tier contractor per annum
- Certification audits - 1 per month per engineer
- Engineer Technical Audits - minimum 1 per annum per engineer
- Accuracy of quotes within control of lead - 100%
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