IT Support Analyst
2 weeks ago
Baltic Recruitment Limited is seeking a highly motivated IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing technical support to users and systems at the North Shields site. You will assist with troubleshooting, user support, and basic system maintenance while learning from more experienced team members.
Duties and Responsibilities
- Install software and set up new employee systems, including imaging and hardware installations.
- Troubleshoot basic connectivity issues involving docking stations, laptops, desktops, and shop floor IT equipment.
- Provide support for office products, operating systems, and hardware.
Requirements
- Knowledge of IT support and troubleshooting.
- Familiarity with basic networking concepts (WiFi, VPNs).
- Ability to provide basic hardware and software support.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
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