IT Support Professional

1 week ago


Middlesbrough, Middlesbrough, United Kingdom Causeway Technologies Full time

Are you passionate about delivering exceptional customer experiences? We're seeking a highly skilled Technical Support Analyst to join our team at Causeway Technologies.

We're an award-winning software company that's ranked as the UK's #1 construction specific software player. Our mission is simple: provide market-leading end-to-end software solutions to the construction and construction-like industries across the entire build life cycle.

Your primary responsibility will be to manage all incoming Customer Support queries via telephone or email, building positive relationships with customers. You'll also analyze calls to ensure the correct escalation path is followed and handle requests via the Incident Management and Service Requests fulfilment process.

In this role, you'll have the opportunity to work in a hybrid environment, combining remote work with time spent in modern, collaborative offices. You'll enjoy excellent benefits, including 25 days' annual leave, a 4% matched pension, income protection, and private medical insurance.

The estimated salary for this position is around £30,000-£35,000 per year, depending on experience and qualifications. If you're looking to build an exceptional career with a dynamic company that values work-life balance, we'd love to hear from you



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