Sales Consultant

At Monarch, we are seeking a highly motivated and customer-focused Internal Sales Advisor to join our team. As a key member of our sales team, you will play a vital role in delivering exceptional customer service and driving sales growth.

• Provide expert product knowledge and support to customers via phone, email, and online chat.
• Identify customer needs and offer tailored solutions to meet their water softener requirements.
• Collaborate with the sales team to achieve sales targets and objectives.
• Maintain accurate records of customer interactions and sales activities.
• Stay up-to-date with product knowledge and industry trends.

• Proven work experience in sales, preferably in a customer service role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to understand customer needs and recommend suitable solutions.
• Self-motivated and target-driven.
• Ability to work well in a team.
• Knowledge of water softeners or plumbing industry is a plus.
• Proficient in using CRM software.
• Positive attitude and willingness to learn.
• Ability to multitask and prioritize tasks effectively.

• 25 days annual leave + bank holidays.
• Full training and continuous support with your team.
• Onsite parking.
• Cycle to Work scheme available.
• A market leading company pension.
• Life insurance.
• Employee rewards and discounts.
• Option to join Health Care Cash Plan.
• 24/7 365-day access to Employee Assistance Programme through Health Assured.
• Access to on-going learning and development with our online learning platform.