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Service Delivery Coordinator

2 months ago

Oxford, Oxfordshire, United Kingdom Great Western Railway (GWR) Full time

About the Role:

The Service Delivery Assistant plays a vital role in ensuring the safety and efficiency of train services at Great Western Railway (GWR) stations. As a key member of the stations team, you will be responsible for providing exceptional customer service, ensuring the safe and punctual departure of trains, and maintaining a clean and secure environment.

Main Responsibilities:

  • Provide the highest levels of customer service and be proactive in meeting customer needs
  • Ensure the safe and efficient dispatch of train services, following correct procedures
  • Provide information and assistance to customers
  • Ensure the safety of customers, staff, visitors, and contractors is given the highest priority
  • Ensure the cleanliness of all areas of the station, including toilets, waiting rooms, platforms, stairs, and subways
  • Liaise with other key GWR departments to ensure accurate and timely information is given to customers, especially in times of service disruption

Requirements:

  • Able to deliver exceptional front-line customer service
  • A self-starter with a can-do attitude
  • Confident when making decisions
  • Able to remain calm yet directive in a crisis
  • Able to work to strict procedures

Working Pattern:

The role requires shift working, including weekend and bank holidays, and covers 24 hours, 7 days a week on a rolling roster pattern.

Additional Information:

Candidates successfully shortlisted will be invited to undertake an online ability test and interview. The successful candidate will be expected to meet the criteria of a safety-critical medical, including color vision, as well as a drugs and alcohol screen.

Benefits:

As a GWR colleague, you will enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network for you and your family, a company-sponsored health care plan, discounted shopping and gym membership, and an employee assistance program.

Our Vision:

We strive to create an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive.