Luxury Retail Floor Manager

2 months ago

Sheffield, Sheffield, United Kingdom Frasers Group Full time

About the Opportunity

We are seeking a highly motivated and customer-focused Luxury Retail Floor Manager to join our team at Frasers Group. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, driving sales, and maintaining high standards of visual presentation.

Key Responsibilities

  • Provide personalized and inspirational customer service, using excellent product knowledge and expertise in beauty and luxury retail.
  • Confidently demonstrate and apply products to customers, making recommendations to achieve sales and targets.
  • Drive and achieve individual and team objectives, being accountable for meeting your own sales results and KPIs.
  • Possess a passion for the industry and trends, staying up-to-date with the latest developments.
  • Develop and maintain your own product knowledge of all beauty products, using brand and store product information, education materials, and attending training as required.
  • Proactively engage with clients to develop customer loyalty, contacting them with information on new ranges, products, and in-store events.
  • Own the planning and delivery of in-store events in conjunction with the store and brands.
  • Maintain high standards of visual presentation in stores, ensuring drawers and counter displays are kept clean and tidy.
  • Maintain exceptional levels of personal grooming, adhering to company grooming policy and guidelines at all times.
  • Support with stock counts and other operational duties.
  • Be a Brand Expert, promoting product and company image at all times.
  • Lead by example, supporting and coaching the Beauty Ambassadors.
  • Support the store management team.
  • Develop strong relationships with brand representatives.
  • Perform as a team player, participating in all activities to contribute to the store objectives.
  • Ensure compliance with all policies and procedures.
  • Champion our company culture and values.

Requirements

  • Demonstrate a high level of personal energy and enthusiasm.
  • Confident, assertive, and personable, with great communication skills.
  • Self-driven to upskill and learn, with a can-do attitude.
  • Resilient and resourceful, with a natural ability to coach and lead.

What We Offer

  • 28 days holiday a year, inclusive of bank holidays.
  • 20% Staff Discount across all Frasers group Stores.
  • 50% in-store uniform discount.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Long Service awards.
  • Discounted Gym membership.

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