Luxury Retail Floor Manager
5 days ago
About the Opportunity
We are seeking a highly motivated and experienced Floor Manager to join our team at Frasers Group. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining high standards of visual presentation.
Key Responsibilities
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
- Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets
- Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
- Possess a real passion for beauty and delivering a world-class client experience
- Coach and develop team members to ensure they have the skills and knowledge to deliver exceptional customer service
- Ensure brand standards are delivered and all operational tasks are completed
- Pro-actively engage with clients to develop customer loyalty
- Contact clients with information on new ranges, products, and in-store events
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores by ensuring drawers and counter displays are kept clean and tidy
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the Beauty Ambassadors
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Requirements
- Demonstrate a high level of personal energy
- Confident, assertive, and personable
- Positive and enthusiastic with a can-do attitude
- Great communication skills
- Self-driven to upskill and learn
- Resilient and resourceful
- A natural coach and leader
What We Offer
- 28 days holiday a year inclusive of bank holidays
- 20% Staff Discount across all Frasers group Stores
- 50% in-store uniform discount
- Weekly/Monthly & Quarterly Commercial Bonuses
- Commission-led bonuses across a wide range of products
- Long Service awards
- Discounted Gym membership
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