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Receptionist - Part Time

2 months ago

Solihull, Solihull, United Kingdom SF Recruitment Full time

Job Summary

SF Recruitment is seeking a skilled and professional Receptionist to join our team at a dynamic and friendly business in Solihull. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and support to our clients and visitors.

Key Responsibilities:

  • Greet staff and visitors in a warm and friendly manner
  • Act as the professional face and front-line support/liaison to all visitors to the company
  • Answer/transferring calls on a busy switchboard
  • Provide excellent customer service and signposting callers to the various companies within the group
  • Maintain front of house facilities to a high standard
  • Manage and process all courier and special post requests
  • Incoming and outgoing post duties
  • Register visitors and contractors on the visitor registration system
  • Support system for reception team and all departments within the group
  • Provide cover for sickness and holidays

Minimum Requirements:

  • Previous experience of front of house role essential
  • 5 years experience preferred
  • Previous experience of working on a busy switchboard
  • Excellent communication skills
  • Experience of managing customer queries and enquiries through to resolution
  • Flexibility to cover for other receptionists for holiday and sickness absence, sometimes at short notice
  • Excellent team player with recent experience of working within a team

Qualities/Skills Required:

  • Friendly and polite, with a formal and discreet approach
  • Smart and professional appearance
  • Confidence and experience in dealing with difficult customers
  • Willingness to go above and beyond with a 'can-do' attitude
  • Willingness to undertake training from team members and Reception team leader on an ongoing basis
  • Comfortable with using MS Outlook and MS packages
  • Demonstrate Company Values of Respect, Commitment, Integrity and Togetherness