Decant and Wellbeing Officer
3 weeks ago
About the Role
The Decant and Wellbeing Officer will be responsible for coordinating the decant process, conducting wellbeing checks, and ensuring tenancy beginnings and endings run smoothly and quickly. This will involve consulting with contracts and tenants, and ensuring rent and service charges are accurate.
Key Responsibilities
- Coordinate the decanting and wellbeing process, ensuring minimal disruption to residents.
- Take initiative in solving customer enquiries and problems on a day-to-day basis, using your own initiative to make and communicate clear decisions to customers.
- Work effectively with other departments to ensure a joined-up approach to decant and wellbeing management.
- Manage housing allocations in accordance with our policies and procedures.
- Play a vital part in maintaining our high standards of service delivery and supporting residents through transitions, including resident and housing/engagement meetings.
- Maintain accurate records and databases related to decanting and allocations using CRM and Proactis.
- Conduct property inspections and assessments to facilitate smooth transitions.
- Address and resolve any issues or concerns that arise during the relocation process.
The Benefits
- 34 days annual leave, plus the option to purchase up to 5 additional days.
- Birthday leave.
- New Home leave.
- Life assurance (3 x salary).
- Employee Assistance programme.
- Employee Wellbeing programme.
- Flexible Working options.
About You
- Previous experience in housing management, decanting, or allocations.
- Strong understanding of housing policies and procedures.
- Ability to work independently with minimal supervision, organising your workload to meet goals and KPIs.
- The post is full-time, based at the Birmingham office, which includes some home working. With travel across the Midlands, the role qualifies for essential car user allowance.
About Us
Trident Group has over 60 years' experience of delivering homes, services, and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers, and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close to £190m.
The Group consists of Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance, and Trident Reach, a registered care and support charity delivering person-centred care and support services.
Trident offers its employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation, we are continually striving to build a community where everyone feels valued, respected, and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to ensuring our recruitment process is inclusive and accessible, communicating and promoting vacancies, offering an interview to disabled people, anticipating and providing reasonable adjustments as required, supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work, and at least one activity that will make a difference for disabled people.
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