Senior Business Systems Analyst

3 weeks ago


Sheffield, Sheffield, United Kingdom Synechron Full time

Job Description:

Synechron, a global consulting firm, is seeking a skilled Project Manager / Business Analyst to join their team. This is a contract position inside IR35, expected to run for at least a year, with a hybrid role based in the London offices.

The successful candidate will have experience with Contact Centre applications like IVR, Genesys, and Microsoft Office products. They will also possess strong analysis skills, including the definition of use cases and sequence diagrams.

Key Responsibilities:

  • 8-10+ years of experience with applications running in MS Windows platform.
  • Good knowledge of IVR and its designing with flow.
  • Knowledge in Genesys Systems and technology.
  • Experience with Confluence, JIRA, Kanban boards, and Agile methodology.
  • Cloud experience - AWS certification preferred.
  • Experience operating with third-party vendor operations.
  • Multi-market project experience, with flexibility and ability to operate in this environment.

Nice to Have:

  • Creation of Solution Design Documentation from Business Architecture through to the infrastructure.
  • Experience with security architecture.
  • Eagerness to learn new things.
  • Familiarity with Agile methodology and DevOps and ITIL framework.


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