Business Systems Analyst

3 days ago

Sheffield, Sheffield, United Kingdom Impact Team Full time
Join our team of experts in business analysis and technical leadership

We are seeking a highly skilled Business Systems Analyst to join our team at Impact Team

About the role

This challenging role involves working with various stakeholders to understand and address business requirements, ensuring seamless integration of business systems and technical infrastructure. As a Business Systems Analyst, you will be responsible for analyzing and designing business processes, developing technical solutions, and supporting the implementation of these solutions. Your strong technical skills and analytical approach will help us optimize our business operations and improve efficiency.

Key responsibilities of the Business Systems Analyst role include:

  • Studying information needs and conferring with users and teams to develop software solutions
  • Investigating problem areas and following the software development lifecycle
  • Developing and documenting technical solutions, including flowcharts, layouts, diagrams, and code comments
  • Preparing and installing solutions, including determining and designing system specifications and programming

Requirements

To be successful in this role, you should have:

  • At least 1 year of experience in applications running on the MS Windows platform
  • Working knowledge of Contact Centre applications, including IVR and Genesys
  • Good knowledge of IVR and its designing with flow
  • Experience with workflows, custom workflows, business rules, and business process flows and their configurations
  • Experience in call routing technology and ACD's is an added advantage
  • Knowledge in Genesys Systems and technology
  • Stakeholder and project management skills
  • Experience with Microsoft Office products, including O365, PowerPoint, Word, Teams, and Excel
  • Experience with Confluence, JIRA, Kanban boards, etc.

Preferred requirements

While not essential, having the following skills and experience would be beneficial:

  • Excellent communication and interpersonal skills
  • Flexible approach to working hours and responsibilities
  • Familiarity with risk-based decision-making and escalations
  • Confident in communicating effectively with internal stakeholders and senior managers
  • Excellent analytical and problem-solving skills
  • Ability to manage and balance competing agendas
  • Ability to translate technical jargon to fit various audiences
  • Eagerness to learn new things
  • Familiarity with AGILE methodology and DevOps and ITIL framework

We are looking for

An experienced Business Systems Analyst who is passionate about delivering high-quality technical solutions and supporting the growth of our Impact Team. If you have a strong technical background, excellent analytical skills, and a collaborative approach, we would love to hear from you.

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