Technical Support Expert

5 days ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

Pursuing a career as a Technical Support Expert at PayPoint Group will challenge and reward you. As part of our team, you'll have the opportunity to develop your skills and expertise in a dynamic and innovative company.

About PayPoint Group

We're a leading technology company that's changing the landscape of digital payments in the UK. Our company overview highlights our commitment to empowering our people and delivering exceptional results.

Role Overview

This position requires a skilled IT professional to provide 2nd line support to our customers, identify root causes from repeat incidents, and collaborate with 3rd line support teams. Essential responsibilities include:

  • Delivering excellent customer service skills
  • Troubleshooting complex IT issues
  • Adapting to changing priorities and deadlines
  • Knowledge of Windows-based 24/7 environments
  • Effective communication with technical and non-technical staff
Key Responsibilities

You'll work closely with our 3rd line support teams to resolve complex IT issues, leveraging your knowledge of transaction processing systems, Windows Server environments, and IIS Server. Experience with Azure DevOps and transact SQL query knowledge would be beneficial.

Benefits Package

In addition to your salary, you'll enjoy a comprehensive benefits package, including:

  • Holiday purchase scheme with 25 days' holiday plus bank holidays
  • On-site gym and corporate rate gym membership
  • Online benefits portal with discounts and deals
  • Progression and development opportunities
  • Private medical insurance and life assurance


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