Client Relations and Support Professional

5 days ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

Job Overview: Temporary Customer Care Manager

Job Type: Full-time, fixed-term contract

Location: Bridgwater, with hybrid work flexibility

Hours: 37.5 hours per week, between 8am and 5pm

Contract Length: 14 months

Job Solutions Ltd is assisting our client in finding a skilled Customer Care Manager to fill a temporary position. As a key member of the service delivery team, you'll be responsible for delivering exceptional customer experiences and resolving any issues that may arise.

About the Role:

  • Offer outstanding customer service through various channels.
  • Address customer complaints and concerns in a prompt and professional manner.
  • Maintain detailed records of customer interactions and feedback.
  • Collaborate with colleagues to guarantee seamless service delivery.

Key Responsibilities:

  • Manage customer relationships and provide support via phone, email, and other channels.
  • Investigate and resolve customer complaints in a fair and timely manner.
  • Analyze customer feedback and implement improvements to enhance the overall service experience.
  • Work closely with the service delivery team to ensure excellent customer satisfaction.

Requirements:

  • Proven experience in customer-facing roles or similar environments.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • High level of empathy and problem-solving skills.

Benefits:

  • A competitive salary package.
  • A comprehensive benefits package, including pension scheme, life insurance, and employee assistance program.
  • Ongoing training and development opportunities.


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