Client Relations and Support Professional
5 days ago
Job Overview: Temporary Customer Care Manager
Job Type: Full-time, fixed-term contract
Location: Bridgwater, with hybrid work flexibility
Hours: 37.5 hours per week, between 8am and 5pm
Contract Length: 14 months
Job Solutions Ltd is assisting our client in finding a skilled Customer Care Manager to fill a temporary position. As a key member of the service delivery team, you'll be responsible for delivering exceptional customer experiences and resolving any issues that may arise.
About the Role:
- Offer outstanding customer service through various channels.
- Address customer complaints and concerns in a prompt and professional manner.
- Maintain detailed records of customer interactions and feedback.
- Collaborate with colleagues to guarantee seamless service delivery.
Key Responsibilities:
- Manage customer relationships and provide support via phone, email, and other channels.
- Investigate and resolve customer complaints in a fair and timely manner.
- Analyze customer feedback and implement improvements to enhance the overall service experience.
- Work closely with the service delivery team to ensure excellent customer satisfaction.
Requirements:
- Proven experience in customer-facing roles or similar environments.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- High level of empathy and problem-solving skills.
Benefits:
- A competitive salary package.
- A comprehensive benefits package, including pension scheme, life insurance, and employee assistance program.
- Ongoing training and development opportunities.
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