Income Management Team Leader

7 days ago

Northallerton, North Yorkshire, United Kingdom Broadacres Housing Full time
Job Title: Income Management Team Leader

Job Summary:
We are seeking an experienced Income Management Team Leader to join our dynamic Housing Services team at Broadacres. As a key member of our team, you will play a vital role in leading and supporting a team of colleagues to deliver excellent income management services.

Key Responsibilities:
• Supervise, motivate, and support a team of colleagues, managing workflow, performance, and priorities.
• Conduct one-to-ones, appraisals, and recruit new team members when needed.
• Provide advice and guidance on complex cases, ensuring compliance with relevant housing legislation, pre-court protocols, and statutory guidance.
• Manage strategies for effective income management and ensure customers receive advice and support for tenancy sustainment.
• Attend court hearings, manage evictions, and ensure possession orders for arrears are sought as a last resort.
• Liaise with local authorities, DWP, and other external agencies to build relationships, organise data exchanges, and stay up to date on welfare legislation.
• Produce and analyse performance data related to rent collection, arrears, legal actions, universal credit, housing benefit, and other income-related activities.
• Ensure effective use of IT systems, identifying opportunities for improvement and contributing to system development.
• Resolve escalated complaints and provide top-notch service to both internal and external customers.
• Devise and implement a quality assurance framework for income management services, ensuring continuous improvement.

Requirements:
• Experienced Leader: Experience in supervising and leading teams, with a strong focus on workflow management, training, and performance monitoring.
• Income Management Expertise: In-depth knowledge of income management, rent collection, arrears, and welfare legislation, with experience in attending court hearings and managing complex cases.
• Collaborative & Strategic: A team player who works well with colleagues across departments, promoting collaboration and strategic thinking to drive organisational goals.
• Customer-Focused: Strong customer service skills with the ability to provide detailed advice and support on income management and tenancy sustainment.
• Data-Driven: Ability to produce and analyse performance data to ensure high standards of income management and service delivery.
• IT Proficiency: Strong understanding of IT systems and digital tools, with the ability to identify and implement improvements.
• Excellent Communicator: Exceptional written and verbal communication skills, with the ability to explain complex information clearly to customers and colleagues.

What We Offer:
• Competitive Salary: Reflective of your experience and the responsibilities of the role.
• Professional Development: Opportunities for continuous training, learning, and career progression.
• Supportive Work Environment: A collaborative workplace that values your contributions and supports your growth.
• Agile Working: Enjoy flexible working arrangements to support your work-life balance.
• Comprehensive Benefits: A range of benefits, including a pension scheme, to support your wellbeing and personal development.

About Broadacres:
At Broadacres, we are committed to delivering high-quality housing services and supporting our communities. We value diversity and inclusion and strive to create a positive working environment where all team members can thrive.

How to Apply:
Please submit your application, including your CV and a covering letter, to [insert contact information].

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