Income Management Team Leader

2 weeks ago

Northallerton, North Yorkshire, United Kingdom Broadacres Housing Full time
Job Title: Income Management Team Leader

Job Summary:

We are seeking an experienced Income Management Team Leader to join our dynamic Housing Services team at Broadacres. As a key member of our team, you will play a vital role in leading and supporting colleagues to deliver excellent income management services.

Key Responsibilities:

  • Team Leadership: Supervise, motivate, and support a team of colleagues, managing workflow, performance, and priorities.
  • Training & Development: Nurture, train, and develop colleagues to build their confidence, skills, and knowledge in income management services.
  • Complex Case Management: Provide advice and guidance on complex cases, ensuring compliance with relevant housing legislation, pre-court protocols, and statutory guidance.
  • Income Maximisation: Manage strategies for effective income management and ensure customers receive advice and support for tenancy sustainment.
  • Court & Legislation: Attend court hearings, manage evictions, and ensure possession orders for arrears are sought as a last resort.
  • Collaboration & Partnerships: Liaise with local authorities, DWP, and other external agencies to build relationships, organise data exchanges, and stay up to date on welfare legislation.
  • Performance Analysis: Produce and analyse performance data related to rent collection, arrears, legal actions, universal credit, housing benefit, and other income-related activities.
  • Systems & IT: Ensure effective use of IT systems, identifying opportunities for improvement and contributing to system development.
  • Customer Service & Complaints: Resolve escalated complaints and provide top-notch service to both internal and external customers.
  • Quality Assurance: Devise and implement a quality assurance framework for income management services, ensuring continuous improvement.

Requirements:

  • Experienced Leader: Experience in supervising and leading teams, with a strong focus on workflow management, training, and performance monitoring.
  • Income Management Expertise: In-depth knowledge of income management, rent collection, arrears, and welfare legislation, with experience in attending court hearings and managing complex cases.
  • Collaborative & Strategic: A team player who works well with colleagues across departments, promoting collaboration and strategic thinking to drive organisational goals.
  • Customer-Focused: Strong customer service skills with the ability to provide detailed advice and support on income management and tenancy sustainment.
  • Data-Driven: Ability to produce and analyse performance data to ensure high standards of income management and service delivery.
  • IT Proficiency: Strong understanding of IT systems and digital tools, with the ability to identify and implement improvements.
  • Excellent Communicator: Exceptional written and verbal communication skills, with the ability to explain complex information clearly to customers and colleagues.

What We Offer:

  • Competitive Salary: Reflective of your experience and the responsibilities of the role.
  • Professional Development: Opportunities for continuous training, learning, and career progression.
  • Supportive Work Environment: A collaborative workplace that values your contributions and supports your growth.
  • Agile Working: Enjoy flexible working arrangements to support your work-life balance.
  • Comprehensive Benefits: A range of benefits, including a pension scheme, to support your wellbeing and personal development.

About Broadacres:

Broadacres is committed to delivering high-quality housing services and supporting our communities. We value diversity and inclusion and strive to create a positive working environment where all team members can thrive.

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