Team Leader 30hrs

2 days ago


Newry, United Kingdom River Island Full time
About This Role

We're a leading fashion brand with a passion for delivering exceptional customer experiences. Our team is dedicated to creating a positive and inclusive work environment that fosters growth and development.

Key Responsibilities
  • Communication
    • Develop and implement effective communication strategies to ensure seamless store operations.
    • Collaborate with the management team to drive business priorities and achieve store targets.
    • Delegate tasks and responsibilities to team members to ensure efficient store operations.
    • Communicate and champion current business initiatives to drive engagement and motivation.
    • Provide clear and concise communication during store visits and management absence.
  • Customer Focus
    • Work with the management team to enhance customer-focused culture in store and within the team.
    • Drive conversion, footfall, and service KPIs in store.
    • Adjust approach to ensure customer needs are met and service is improved.
  • Operations
    • Create a safe and secure working environment for self, colleagues, and customers by complying with health and safety legislation and policies.
    • Support the management team in ensuring health and safety training is completed and up to date for team members.
    • Complete price events and promotional activity in line with company communication.
    • Drive delivery process and productivity in line with company expectations.
    • Ensure daily replenishment and size availability checks are completed to company timescales.
    • Work with the management team to action daily stockroom walkthroughs and identify product opportunities.
  • Visual and Commercial
    • Support the implementation and maintenance of exceptional company layouts, sale launches, and visual merchandising guidelines and standards.
    • Conduct daily walkthroughs in store, identifying areas that need visual attention in management absence.
    • Analyze data using company tools to ensure the commercial file is up to date and opportunities are identified and actioned.
  • People
    • Support proactive recruitment of the best team, ensuring a thorough induction is completed.
    • Develop and coach sales advisors, providing feedback in a prompt, constructive, and encouraging manner.
    • Able to have difficult conversations, acting in the best interest of the store and individual.
    • Competent in acting as a note taker in formal meetings and knowledgeable on people processes.
    • Support a culture of recognition in store.
    • Encourage a diverse and inclusive culture where everyone feels included.
  • Cost and Budgeting
    • Aware of store performance and controllable costs within the store and actions needed to improve.
    • Check daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs.
    Behavioural Competencies
    • Accountability
      • Holds self and others accountable for the running of the store in management absence.
      • Readily takes on challenges or difficult tasks.
      • Adheres to and enforces goals, policies, procedures, and work requirements.
    • Drives Engagement
      • Works with the management team to drive a culture where people are motivated to do their best to help the store achieve its objectives.
      • Explains the purpose of work, involves others appropriately, and gives them recognition for their contributions.
      • Praises the successes of others.
    • Drives Results
      • Consistently achieves results, even under challenging circumstances.
      • Holds self to high standards of performance.
      • Shows consistent effort to complete tasks in a timely manner.
      • Maintains work focus despite obstacles or setbacks.
    • Effective Communication
      • Adapts communication content and style to the needs of others.
      • Lists to others' input and perspectives, asks questions, and summarizes to confirm understanding.
    • Planning and Prioritizing
      • Plans and prioritizes work to meet required store goals and priorities.
      • Has a clear understanding of the main tasks needed to complete work in the right sequence.
      • Identifies the support and resources needed to carry out work; delivers on time and at an acceptable level.
    • Problem Solving
      • Makes sense of information to effectively solve problems and identify opportunities.
      • Probes for root causes; uses problem-solving methods to put a proposed plan in place.
      About Us

We're a fashion brand that's passionate about delivering exceptional customer experiences. We're committed to creating a positive and inclusive work environment that fosters growth and development.

What We Offer
  • Discount - Generous 50% staff discount and uniform allowance.
  • RI Rewards - Reducing Islanders' everyday expenses through discounts, benefits, financial advice, wellbeing solutions, and more with Reward Gateway.
  • Island Culture - Stores fitted with Kindness Cupboards to support Islanders with basic food and hygiene products if needed.
  • Family Hub - Every family is unique, we support Islanders with all different family setups, enhanced maternity, paternity, adoption, and fertility treatment.
  • Giver Island - Give as you earn scheme, a 'Giver Island' day each year, and matched funding.
  • Opportunities - Progression focus throughout Retail and Head Office. Support with upskilling skills through on-the-job training and qualifications.
  • Pension - A contributory private pension scheme.
  • Holiday - 28 days paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need.

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