Onsite Engineer Position

3 weeks ago


London, Greater London, United Kingdom Xact Placements Limited Full time

We are looking for an experienced Onsite Support Engineer to join our team in London. This exciting opportunity involves working onsite in the West End and on the Service Desk (one week in four), allowing you to work remotely during this time.

Main Duties and Responsibilities
  1. Troubleshoot and resolve technical issues with systems, providing expert advice to customers.
  2. Manage assigned tickets using a ticket management system, ensuring timely response and resolution.
  3. Provide remote desktop/server support for Windows environments, meeting agreed SLAs.
  4. Investigate server and platform monitoring alerts, implementing fixes as required.
  5. Patch servers and desktops via centrally managed systems.
  6. Maintain accurate customer documentation.
  7. Participate in technical projects for technology deployments and upgrades.
Your Key Skills and Qualifications
  • Excellent communication skills.
  • Strong networking knowledge, with proficiency in troubleshooting protocols.
  • Solid experience in server support and virtual environments (VMware).
  • Familiarity with Microsoft Exchange Server and Office 365.
  • Knowledge of backup solutions.
  • Understanding of ITIL practices.
What We Offer
  • A competitive salary package of £38,000-£42,000 per annum.
  • Overtime and on-call pay.


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