Senior Security Systems Engineer

2 weeks ago

Ickenham, Greater London, United Kingdom ICTS Europe Full time
Job Description

ICTS Europe is a leading global security group with a 30-year history of addressing security challenges for top commercial and aviation brands.

We are embarking on the next phase of our technology agenda, aiming to consolidate and strengthen our position in the electronic security and monitoring markets.

As a Senior Security Systems Engineer, you will play a critical role in supporting our service and installation delivery across our current portfolio and work in progress.

This client-facing role requires you to represent the company in a positive manner, work alongside team members and other 3rd party vendors to ensure service delivery is accomplished in a detailed and timely fashion.

Key Responsibilities
  • Maintenance, fault finding, and repair of Fire Alarms, CCTV systems, Access Control, and Intruder alarms.
  • Good technical and communication skills are essential.
  • Ability to problem solve calmly and sort issues professionally.
  • Presentable, professional, and experience in a client-facing role.
  • Good organisational skills.
  • Responsible for organising your own calendar and planning with customers.
  • Meeting required SLA's or customer-specific KPI's.
  • Timely and accurate documentation is essential.
  • Provide guidance and support for colleagues and customers.
Requirements
  • Demonstrable record of success and an evolved network.
  • Pragmatic team player, results-oriented self-starter, and comfortable with ambiguity.
  • Full understanding of the UK fire and security industry and the systems used.
  • Wide array of product knowledge, including Advanced MX, Kentech, Paxton, ACT, LenelS2, Gallagher, Texecom, Galaxy, HIK, Dahua, Avigilon, Indigo Vision, Geovision, and VMS platforms like Mirasys and Milestone.
  • PC literacy, preferably with specific knowledge of Microsoft Office products.
  • Suitable Mathematic and English qualifications.
  • Proven industry experience with a good track record of performance.
Internal and External Relationships
  • Alarm Receiving Centre team.
  • Wider ICTS UK Corporate team.
  • Sales team.
  • End user clients.
  • Technology Partners.
  • Mechanical and Electrical Contractors.
  • Public Sector organisations.

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