Ford Helpdesk Support Engineer

11 hours ago


Colchester, Essex, United Kingdom MSX International Limited Full time

We are recruiting for a Ford Helpdesk Support Engineer to join our team at MSX International Limited. This is a fantastic opportunity for an automotive technical professional who has a passion for cars and is looking for a new challenge.

As a Technical Helpdesk Engineer, you will be responsible for accepting incoming enquiries from Authorised Repairers and other customers, providing guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles, and recording data into a computer system.

About this Role

This is a full-time position that offers a competitive salary of up to £31,000 per year, plus benefits such as 25 days annual leave per year + bank holidays, cash back healthcare scheme, exclusive discounts on everyday purchases, exclusive discounts on car purchases, and potential to progress within the company with global opportunities updated regularly.

Key Responsibilities:

  • Accept incoming enquiries from Authorised Repairers and other customers
  • Provide guidance and technical instruction to Ford AR & Independent operators
  • Record data into a computer system
  • Maintain an acceptable level of quality and response rate
  • Liaise with Dealer / personnel staff at all levels
  • Liaise with Team Leader / Project Management on Vehicle Case Histories, trends and analysis

About You

We are looking for an experienced automotive technical professional who has a passion for cars and is looking for a new challenge. Our ideal candidate will have dealer workshop experience to Senior or Master Technician level, technical further education at suitable grades, customer service experience, and be confident in technical concern resolution.



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