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Client Support Specialist

2 months ago

Blackburn, Blackburn with Darwen, United Kingdom Trinity Resource Solutions Full time

We are seeking a highly skilled and experienced professional to join our team at Trinity Resource Solutions as an Onsite Endoscopic Specialist. This is a unique opportunity to work with one of the world's leading suppliers of medical equipment for minimally invasive surgery.

This role is ideal for someone with a strong interest in the field of medicine and a natural ability to provide exceptional customer service. As an Onsite Endoscopic Specialist, you will be responsible for providing on-site, hands-on client support of medical devices, including endoscopes, instruments, and video equipment, for assigned clients within a hospital or surgical facility.

You will work closely with our client's Operating Department and associated clinical areas, including surgeons and theatre staff, to ensure the highest standards of quality and service are maintained. Your key responsibilities will include:

  • Providing technical support and maintenance of medical equipment to ensure optimal performance and availability
  • Facilitating training to all levels of staff as required to ensure seamless operation of medical devices
  • Implementing quality improvements and ensuring compliance with regulatory requirements
  • Collaborating with cross-functional teams to achieve business objectives and improve customer satisfaction

To be successful in this role, you will possess:

  • A healthcare or technical qualification or experience, with a strong understanding of medical equipment and procedures
  • Exceptional customer service skills, with the ability to communicate effectively with clients and stakeholders
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
  • A professional and approachable demeanor, with a calm and composed personality
  • Dependability and trustworthiness, with a strong sense of integrity and confidentiality

We offer a comprehensive training program to support your success in this role, and we welcome applications from individuals with a strong background in healthcare or a related field. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.