Device Restoration Team Lead
4 days ago
We are seeking a highly skilled Device Restoration Team Lead to join our technical services team at iSmash. As a senior member of our technical services department, you will be responsible for leading our device restoration team and ensuring the highest level of repair quality and customer satisfaction.
Salary: £26,000 - £32,000 OTE
You will work closely with our Multi-Site Manager and technicians to develop strategies for improving repair efficiency, productivity, and profitability. You will also be responsible for managing our 4 Retail Goals to deliver profitability by developing colleagues, delighting customers, ensuring commercial growth, and controlling erosion.
Responsibilities:
- Lead our device restoration team to ensure high-quality repairs and customer satisfaction
- Develop and implement strategies to improve repair efficiency and productivity
- Work closely with our Multi-Site Manager to drive innovation and improve profitability
- Manage our 4 Retail Goals to deliver profitability
Requirements:
- A minimum of 2 years' experience repairing smartphones, tablets, and MacBooks
- Experience working in a fast-paced retail environment
- Excellent leadership and communication skills
- Ability to work effectively in a team environment
Benefits:
- Competitive salary and bonus structure
- Opportunities for career advancement and professional development
- Annual review and performance-based salary increases
- Quarterly social events and recognition programs
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