Device Restoration Team Lead

4 days ago


City of Westminster, Greater London, United Kingdom iSmash Full time
Device Restoration Team Lead

We are seeking a highly skilled Device Restoration Team Lead to join our technical services team at iSmash. As a senior member of our technical services department, you will be responsible for leading our device restoration team and ensuring the highest level of repair quality and customer satisfaction.

Salary: £26,000 - £32,000 OTE

You will work closely with our Multi-Site Manager and technicians to develop strategies for improving repair efficiency, productivity, and profitability. You will also be responsible for managing our 4 Retail Goals to deliver profitability by developing colleagues, delighting customers, ensuring commercial growth, and controlling erosion.

Responsibilities:

  • Lead our device restoration team to ensure high-quality repairs and customer satisfaction
  • Develop and implement strategies to improve repair efficiency and productivity
  • Work closely with our Multi-Site Manager to drive innovation and improve profitability
  • Manage our 4 Retail Goals to deliver profitability

Requirements:

  • A minimum of 2 years' experience repairing smartphones, tablets, and MacBooks
  • Experience working in a fast-paced retail environment
  • Excellent leadership and communication skills
  • Ability to work effectively in a team environment

Benefits:

  • Competitive salary and bonus structure
  • Opportunities for career advancement and professional development
  • Annual review and performance-based salary increases
  • Quarterly social events and recognition programs


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