Fleet Workshop Supervisor

Job Summary:

The Fleet Workshop Supervisor will be responsible for effectively supervising and motivating a team of Commercial/HGV vehicle technicians to deliver outstanding service delivery to internal and external customers.

Key Responsibilities:

• Supervise and motivate a team of technicians to ensure high-quality workflow and customer satisfaction.
• Undertake periodic inspections, maintenance, repair, and testing on a diverse fleet of vehicles and plant, including heavy goods and light commercial vehicles, to meet DVSA standards.
• Develop and implement effective servicing and repair strategies to ensure fleet compliance and customer satisfaction.
• Collaborate with the operation team management and supervisors to achieve business objectives.
• Responsible for the security, opening, and closing of the workshop, stores, and depot yard as required.
• Ability to work a shift system between 06:00 and 18:00 and to work outside of the normal working week to support the recycling and waste service.
• Provide written quotations/estimates for repair and maintenance of vehicles, plant, and machinery as necessary and subsequent invoicing and recharging of internal and external customers.
• Responsible for inspection, calibration, and the condition of all workshop equipment to ensure fit for use.
• Deal with the application of the company's HR policies in relation to discipline, absence, grievance, etc.
• Responsible for working within the Health and Safety Policy and safe systems of work of the company and assist in maintaining the cleanliness and tidiness of the workshop areas.
• Undertake Risk Assessments, COSHH assessments, etc., as and when necessary, and ensure that staff comply with Health & Safety policy and legislation at all times.
• Deputise in the Workshop Manager's absence when required, undertaking the supervision and training of technicians, apprentices, improvers, and work experience students.
• Undertake any other responsibilities or training that may be required by the Head of Fleet Operations, commensurate with the grading of the post.

Requirements:

• City and Guilds full craft certificate in Motor Vehicle Mechanics or equivalent.
• Full valid, UK Driving Licence (or European equivalent).
• Experience of managing or supervising a team.
• Ability to work as part of a team and deal with customers, colleagues, and management in a courteous, helpful, and friendly manner.
• Ability to use initiative and work with minimum supervision.
• Good level of IT skills.
• Excellent verbal and written communication skills.
• Good organisational skills.
• Good interpersonal skills able to build relationships and manage conflict.

Desirable Requirements:

• Experience in supervising, developing, and motivating a frontline workforce to deliver exceptional service delivery.
• Experience of working and carrying out inspections, servicing, and repairs on a mixed fleet of vehicles.
• The ability to work under pressure to a high degree of accuracy, multi-task, and use initiative to keep business performance on track.
• DVSA Approved Tester for Classes IV and V11 or fully meet the requirements to become an Approved Tester.
• Literate, including basic IT skills to use, interrogate, update, and retrieve data from the Fleet Management System and other forms of electronic equipment.
• Working knowledge of appropriate Health and Safety Legislation.
• Possession of own hand tools for work purposes.
• Physically fit to work under vehicles and move around the workshop.
• Experience of using electronic diagnostic equipment.
• Experience of investigating and writing vehicle safety reports.
• Knowledge of DVSA testable vehicle items and acceptable tolerances.
• Working knowledge of plant and machinery.
• LGV Category C licence entitlement.