IT Service Desk Manager

2 months ago

Manchester, United Kingdom Red Bud Regional Hospital Full time

About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Red Bud Regional Hospital. This individual will be responsible for providing exceptional customer service to our patients, families, and staff by resolving technical issues and providing support for our hospital's software and systems.

Key Responsibilities

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide technical support for our hospital's software and systems, including troubleshooting and resolving issues related to hardware, software, and network connectivity.
  • Collaborate with internal teams to resolve complex technical issues and provide solutions to improve customer satisfaction.
  • Document and maintain accurate records of customer interactions and technical issues.
  • Stay up-to-date with the latest technology and software to provide expert-level support to our customers.
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.

Requirements

  • 3-5+ years of experience in a technical support role, preferably in a healthcare setting.
  • Strong technical skills, including knowledge of software and hardware systems, network connectivity, and troubleshooting techniques.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and external vendors.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.

Preferred Qualifications

  • Experience working in a hospital or healthcare setting.
  • Knowledge of electronic health records (EHRs) and other healthcare software systems.
  • Experience with technical writing and documentation.
  • Certifications in technical support or a related field.

About Red Bud Regional Hospital

Red Bud Regional Hospital is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and exceptional customer service. We are committed to creating a positive and supportive work environment that fosters growth and development for our employees.

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