Digital Transformation Specialist

5 days ago


Birmingham, Birmingham, United Kingdom HSBC Full time

With a career at HSBC, you can unlock your full potential and achieve great things. Our Wealth and Personal Banking business serves millions of individuals, families, business owners, investors, and entrepreneurs worldwide.

About the Role

We're seeking an experienced individual to join our innovative Specialist Lending Team as Head of Experience, Development & Design. As a key member of this team, you will lead the creation of innovative product and service propositions that meet customer needs and drive competitive advantage.

Key Responsibilities:
  • Lead and motivate teams to foster a culture of innovation, collaboration, and continuous improvement.
  • Owning all data related to colleague or customer satisfaction, including iNPS, eNPS and Snapshot.
  • Developing and implementing end-to-end mortgage product development processes from market trend monitoring to customer focus group leadership.

Requirements:

  • Extensive knowledge of the general mortgage market, including its distribution and developments.
  • A track record of delivering significant programmes of change both digital and non-digital.
  • Strong understanding of product risk environment.

What We Offer:

  • A competitive salary package estimated at £120,000-£150,000 per annum.
  • A dynamic and inclusive work environment with opportunities for growth and development.
  • The chance to make a meaningful impact in shaping the future of our business.

About Us:

At HSBC, we strive to create diverse and inclusive workplaces where everyone feels valued and respected. We welcome applicants from all backgrounds and are committed to providing equal opportunities for all.



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