Transformation Specialist
1 month ago
At Digital Gurus, we are seeking a skilled Transformation Specialist to play a pivotal role in enhancing and optimising business processes across Microsoft Dynamics 365. As a key member of our team, you will be responsible for driving change initiatives, ensuring value is achieved, and business operations are efficiently supported.
Key Responsibilities:
- Provide day-to-day support to the user community, offering guidance on best practices and agreed ways of working.
- Maintain and configure Microsoft Dynamics 365 to support business processes.
- Triage issues, prioritise them, and communicate effectively to keep users informed.
- Collaborate with internal and external teams to determine solutions and resolve issues.
- Stay updated with Microsoft Dynamics 365 capabilities, features, and upgrades.
Change Management:
- Build strong relationships with users to foster collaboration and continuous improvement.
- Identify opportunities for process improvements, encouraging the use of standard functionalities over custom development.
- Perform requirements analysis to document the impact and cost-benefit of proposed changes.
- Contribute to change management, including facilitating user acceptance testing and maintaining documentation such as process maps and user guides.
- Deliver training to support changes implemented within the organisation.
Required Skills and Experience:
- Knowledge of Microsoft Dynamics 365 (Sales, Finance & Operations).
- Working knowledge of Office 365, including SharePoint.
- Experience with Power Platform and Power BI is an advantage.
- Proven track record in process improvement and business change management.
- Excellent written and oral communication skills.
- Ability to manage activities independently and facilitate collaboration among stakeholders.
- Strong problem-solving skills and attention to detail.
This is a unique opportunity to contribute to meaningful changes in an evolving IT landscape.
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