Transformation Specialist

1 month ago


Birmingham, Birmingham, United Kingdom Digital Gurus Full time

At Digital Gurus, we are seeking a skilled Transformation Specialist to play a pivotal role in enhancing and optimising business processes across Microsoft Dynamics 365. As a key member of our team, you will be responsible for driving change initiatives, ensuring value is achieved, and business operations are efficiently supported.

Key Responsibilities:

  • Provide day-to-day support to the user community, offering guidance on best practices and agreed ways of working.
  • Maintain and configure Microsoft Dynamics 365 to support business processes.
  • Triage issues, prioritise them, and communicate effectively to keep users informed.
  • Collaborate with internal and external teams to determine solutions and resolve issues.
  • Stay updated with Microsoft Dynamics 365 capabilities, features, and upgrades.

Change Management:

  • Build strong relationships with users to foster collaboration and continuous improvement.
  • Identify opportunities for process improvements, encouraging the use of standard functionalities over custom development.
  • Perform requirements analysis to document the impact and cost-benefit of proposed changes.
  • Contribute to change management, including facilitating user acceptance testing and maintaining documentation such as process maps and user guides.
  • Deliver training to support changes implemented within the organisation.

Required Skills and Experience:

  • Knowledge of Microsoft Dynamics 365 (Sales, Finance & Operations).
  • Working knowledge of Office 365, including SharePoint.
  • Experience with Power Platform and Power BI is an advantage.
  • Proven track record in process improvement and business change management.
  • Excellent written and oral communication skills.
  • Ability to manage activities independently and facilitate collaboration among stakeholders.
  • Strong problem-solving skills and attention to detail.

This is a unique opportunity to contribute to meaningful changes in an evolving IT landscape.



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