Customer Service Ambassador
1 month ago
Job Overview
We are seeking a skilled and enthusiastic Customer Service Ambassador to join our team at Holiday Inn Runcorn.
Key Responsibilities
- Provide exceptional customer service to guests, ensuring a safe and outstanding experience during out-of-hours.
- Support the hotel in achieving brand and company metrics and objectives.
- Build and develop relationships with guests, assessing their needs and adapting your style and approach accordingly.
- Ensure recognition and appreciation for repeat guests, priority members, and VIPs.
- Maintain a high level of product and service knowledge about IHG hotels in your region and promote the hotel, products, and services to guests.
What We Offer
- Robust career development opportunities and support for personal growth.
- Attractive discounts across major retailers, restaurants, and events.
- Complimentary employee, family, and friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide.
- 50% off food and beverage while staying in our hotels.
- 24/7 employee assistance line for mental health and wellbeing support, financial and legal advice.
- FREE and UNLIMITED access to leisure clubs (gym, pool, steam rooms).
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