Associate Director

3 weeks ago


London, Greater London, United Kingdom ESG Book Full time
About ESG Book

ESG Book is a pioneering leader in sustainability data and technology, empowering global financial institutions to drive positive change. Our innovative solutions provide unparalleled access to ESG-related data, analytics, and software, enabling clients to make informed decisions and achieve their sustainability goals.

With a strong presence in key financial hubs worldwide, ESG Book offers a unique opportunity to join a dynamic team of professionals passionate about creating a more sustainable future. Our collaborative culture and commitment to excellence make us an ideal choice for those seeking a challenging and rewarding career.

Job Summary

We are seeking a highly motivated and experienced Client Success Manager to join our international sales team. As a key member of our team, you will be responsible for driving business growth, fostering client satisfaction, and developing long-term partnerships. Your expertise in strategic planning and client relationship management will be instrumental in helping us achieve our ambitious goals.

Key Responsibilities
  1. Design and implement scalable end-to-end processes to ensure exceptional client onboarding and continuous success.
  2. Oversee all stages of the client lifecycle, from onboarding to renewal and expansion, ensuring consistent engagement and satisfaction.
  3. Develop and implement tailored account strategies to expand our business and drive revenue growth.
  4. Build and maintain strong relationships with key stakeholders, understanding their ESG priorities, challenges, and goals.
  5. Support business development efforts by identifying upsell and cross-sell opportunities within existing client accounts.
  6. Identify opportunities for campaigns, services, and distribution channels to increase sales and drive business growth.
  7. Gather and analyze client feedback to continuously improve our unique selling propositions and differentiators.
  8. Proactively manage client accounts, addressing inquiries, resolving issues, and ensuring our services meet or exceed client expectations.
  9. Work closely with cross-functional teams to deliver exceptional client experiences.
  10. Generate progress reports for clients and senior leaders within the organization.
  11. Advocate for the value of our solutions, ensuring clients fully understand and leverage the benefits of our products.
  12. Drive customer satisfaction and loyalty by promoting a superior customer experience across all touchpoints.
Requirements

To be successful in this role, you will need:

  • 5+ years of experience in financial markets or a client-facing role with demonstrated experience in selling and contract negotiations.
  • Proven work experience as a Client Success Manager or similar role.
  • Higher economic education with a bachelor's degree in business or a related field.
  • Candidates with experience in financial institutions, especially banks, and knowledge of ESG will be given priority.
What We Offer

At ESG Book, we offer a fast-paced environment filled with passionate people from diverse backgrounds who share a common purpose and global outlook. You will have the opportunity to advance your knowledge of environmental, social, and governance topics while supporting the world's largest financial institutions and corporations to create a more sustainable future. Our collaborative culture and commitment to excellence make us an ideal choice for those seeking a challenging and rewarding career.



  • London, Greater London, United Kingdom Human Capital Solutions Full time

    Electrical Associate Director - £85 to £110K + profit share + progression + purpose.As a global consultancy driving innovation and positive change within the built environment, we have a unique opportunity for an Electrical Associate Director to join our London studio.You'll enjoy a good work-life balance while working on meaningful and interesting...


  • London, Greater London, United Kingdom Skilled Careers Full time

    Mechanical Associate Director OpportunityWe are partnering with a 100% employee-owned, international MEP consultancy to find a Mechanical Associate Director for their expanding London office.As a Mechanical Associate Director, you will lead a team of engineers and manage Data Centre projects in the UK and Europe.You will be in a client-facing position,...


  • London, Greater London, United Kingdom CareersinAudit Limited Full time

    Join Our Audit Team as an Associate DirectorWe are seeking a highly skilled Associate Director to join our audit team at CareersinAudit Limited. As a key member of our team, you will play a crucial role in ensuring the accuracy and reliability of our financial statements.The ideal candidate will have experience in finance risks across a large...


  • London, Greater London, United Kingdom Redefined Ltd Full time

    Unlock Your Potential as a VAT Associate DirectorAt Redefined Ltd, we're passionate about creating a culture that celebrates individuality, fresh thinking, and collaboration. As a VAT Associate Director, you'll be part of a dynamic team that's shaping the future of tax services.About the RoleManage a group of clients and the firm, ensuring exceptional...


  • London, Greater London, United Kingdom RSM Full time

    Unlock Your Potential as a VAT Associate DirectorAt RSM, we're passionate about empowering our clients to thrive in the ever-changing landscape of indirect tax. As a VAT Associate Director, you'll be part of a dynamic team that celebrates individuality, fresh thinking, and collaboration.About the RoleWe're seeking an experienced VAT professional to join our...


  • London, Greater London, United Kingdom York Street Recruitment Full time £120,000

    Associate Director (QS) OpportunityWe are partnering with a leading professional services firm to recruit a Chartered Associate Director (QS) to lead on projects and contribute to the leadership team. The successful candidate will have the opportunity to shape the company's future and become a future board member.The role offers a competitive bonus structure...

  • Associate Director

    3 weeks ago


    London, Greater London, United Kingdom Turner & Townsend Full time

    Job Title: Associate DirectorJob Summary:We are seeking an experienced Associate Director to join our Programme Advisory team. As a key member of our team, you will be responsible for managing and driving the delivery of business transformation and controls & performance advisory services.Key Responsibilities:Manage the assessment of client environments and...

  • Associate Director

    4 weeks ago


    London, Greater London, United Kingdom Aldwych Consulting Ltd Full time

    Associate Director - Cost ManagementAldwych Consulting Ltd is seeking a highly skilled and experienced Associate Director to lead our Cost Management team in London.Key Responsibilities:Develop and implement cost management strategies to ensure successful project delivery.Lead and mentor a team of cost management professionals to achieve exceptional...

  • Associate Director

    3 weeks ago


    London, Greater London, United Kingdom Turner & Townsend Full time

    Job Title: Associate DirectorWe are seeking an experienced Associate Director to join our team at Turner & Townsend. As a key member of our organisation design practice, you will be responsible for delivering high-impact organisation design solutions to our clients.Key Responsibilities:Lead the planning and delivery of organisation design projects, ensuring...


  • London, Greater London, United Kingdom KINGS COLLEGE LONDON Full time

    Job SummaryThe Associate Director of Governance, Reporting and Portfolio Oversight will play a critical role in overseeing the Directorate's governance and reporting commitments at King's College London.This position involves day-to-day management and oversight of IES governance, including responsibility for the work of the Partnerships Committee and...


  • London, Greater London, United Kingdom Hydrock Full time

    About the RoleWe are seeking an experienced Associate/Associate Director Mechanical Engineer to join our team in the MEP division. As a key member of our data centre team, you will play a critical role in the planning, design, and maintenance of world-class data centres.Key ResponsibilitiesCollaborate with senior engineers to contribute to the mechanical...


  • London, Greater London, United Kingdom Hoare Lea Full time

    Job Title: Senior Associate or Associate DirectorJob Summary: We are seeking a highly skilled Senior Associate or Associate Director to join our team at Hoare Lea. As a key member of our engineering team, you will be responsible for leading projects, developing strategic concepts, and providing technical expertise to clients.Key Responsibilities:Lead project...

  • Casting Director

    3 weeks ago


    London, Greater London, United Kingdom Royal Shakespeare Company Full time

    We are seeking an experienced Associate Casting Director to join our team at the Royal Shakespeare Company. This is a full-time, permanent position based in London, with opportunities to work across all our sites in London and Stratford-upon-Avon.The successful candidate will have significant experience in casting at Associate level or higher, with a strong...


  • London, Greater London, United Kingdom Skilled Careers Full time

    p>**Mechanical Associate Director**Skilled Careers is partnering with an International MEP Consultancy to find a talented Mechanical Associate Director to lead their expanding London City office.With a strong presence in the UK, UAE, and Asia, this consultancy has established itself as a leader in Data Centre projects. As a Mechanical Associate Director, you...


  • London, Greater London, United Kingdom Director File Full time

    **About the Role**We are seeking a highly skilled Technical Assurance Lead to join our Director File team in London.The ideal candidate will have a proven track record of delivering high-quality IT audit requirements, leading strategic direction and delivery of technical assurance services, and developing team members.This is an excellent opportunity for an...


  • London, Greater London, United Kingdom ENI - Elizabeth Norman International Full time

    Job Title: Research Associate DirectorJob Description:We are seeking a highly skilled Research Associate Director to join our team at ENI - Elizabeth Norman International. As a Research Associate Director, you will be responsible for designing and managing small to large-scale engagement projects, with a focus on deliberative engagement research.Key...

  • Associate Director

    3 weeks ago


    London, Greater London, United Kingdom Turner & Townsend Full time

    Job Title: Associate DirectorJob Summary:We are seeking an experienced Associate Director to join our Project Management Corporate Occupier team in Central London. As a key member of our team, you will be responsible for leading Project Management Commissions and providing support on major projects.Main Responsibilities:Establish project success criteria,...

  • Associate Director

    3 weeks ago


    London, Greater London, United Kingdom Turner & Townsend Full time

    Job Title: Associate DirectorJob Summary:We are seeking an experienced Associate Director to join our Real Estate team in London. As a key member of our team, you will be responsible for managing and delegating activities of the cost consultant team, covering feasibility estimates, cost planning, contract procurement, tender documentation, tender evaluation,...


  • London, Greater London, United Kingdom Harnham Full time £55,000 - £60,000

    Market Research Opportunities **Job Title:** Associate Director Market Research **Job Description:** Harnham is partnering with a leading Market Research company to find an experienced Associate Director of Research to join their team. This company is known for its commitment to inclusivity and supporting the professional and personal growth of its...


  • London, Greater London, United Kingdom Aldwych Consulting Ltd Full time

    Associate Director Inclusion Job DescriptionAldwych Consulting Ltd is seeking a highly skilled and experienced Associate Director Inclusion to lead our MEP Cost Management team.Key Responsibilities:Develop and implement a comprehensive strategy for the MEP Cost Management team, fostering a culture of inclusion and diversity.Coach and mentor team members to...