Associate Director

5 days ago

London, Greater London, United Kingdom ESG Book Full time
About ESG Book

ESG Book is a pioneering leader in sustainability data and technology, empowering global financial institutions to drive positive change. Our innovative solutions provide unparalleled access to ESG-related data, analytics, and software, enabling clients to make informed decisions and achieve their sustainability goals.

With a strong presence in key financial hubs worldwide, ESG Book offers a unique opportunity to join a dynamic team of professionals passionate about creating a more sustainable future. Our collaborative culture and commitment to excellence make us an ideal choice for those seeking a challenging and rewarding career.

Job Summary

We are seeking a highly motivated and experienced Client Success Manager to join our international sales team. As a key member of our team, you will be responsible for driving business growth, fostering client satisfaction, and developing long-term partnerships. Your expertise in strategic planning and client relationship management will be instrumental in helping us achieve our ambitious goals.

Key Responsibilities
  1. Design and implement scalable end-to-end processes to ensure exceptional client onboarding and continuous success.
  2. Oversee all stages of the client lifecycle, from onboarding to renewal and expansion, ensuring consistent engagement and satisfaction.
  3. Develop and implement tailored account strategies to expand our business and drive revenue growth.
  4. Build and maintain strong relationships with key stakeholders, understanding their ESG priorities, challenges, and goals.
  5. Support business development efforts by identifying upsell and cross-sell opportunities within existing client accounts.
  6. Identify opportunities for campaigns, services, and distribution channels to increase sales and drive business growth.
  7. Gather and analyze client feedback to continuously improve our unique selling propositions and differentiators.
  8. Proactively manage client accounts, addressing inquiries, resolving issues, and ensuring our services meet or exceed client expectations.
  9. Work closely with cross-functional teams to deliver exceptional client experiences.
  10. Generate progress reports for clients and senior leaders within the organization.
  11. Advocate for the value of our solutions, ensuring clients fully understand and leverage the benefits of our products.
  12. Drive customer satisfaction and loyalty by promoting a superior customer experience across all touchpoints.
Requirements

To be successful in this role, you will need:

  • 5+ years of experience in financial markets or a client-facing role with demonstrated experience in selling and contract negotiations.
  • Proven work experience as a Client Success Manager or similar role.
  • Higher economic education with a bachelor's degree in business or a related field.
  • Candidates with experience in financial institutions, especially banks, and knowledge of ESG will be given priority.
What We Offer

At ESG Book, we offer a fast-paced environment filled with passionate people from diverse backgrounds who share a common purpose and global outlook. You will have the opportunity to advance your knowledge of environmental, social, and governance topics while supporting the world's largest financial institutions and corporations to create a more sustainable future. Our collaborative culture and commitment to excellence make us an ideal choice for those seeking a challenging and rewarding career.

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