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Food and Beverage Service Host

2 months ago

Glasgow, Glasgow City, United Kingdom The Rank Group Full time

About the Role

Grosvenor Casino, Glasgow Merchant City is seeking a skilled and enthusiastic Food and Beverage Host to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and creating a welcoming atmosphere for our guests.

Key Responsibilities

  • Provide outstanding customer service, ensuring that all guests have an amazing experience with us and can't wait to return.
  • Familiarize yourself with current promotions and products to ensure that customers can make the most of their visit.
  • Offer and provide a friendly, efficient, and prompt service of food and beverages, delivering products you are proud of.
  • Aware of daily/weekly targets and contribute positively towards them.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks to ensure that customers always have the opportunity to access products at all times.
  • Promote the use of Grosvenor Membership cards during each interaction with the guest.
  • Promote the Rank Omni Channel/Digital offer through positive customer interaction.

Requirements

  • Positive attitude.
  • Experience of working successfully in a hospitality role.
  • Previous experience working in a multifaceted role (preferred).
  • Fanatical about delivering unrivalled customer experience.
  • Ability to collaborate with the wider business.
  • Sound communication skills.
  • Comfortable with change and ability to embrace new ways of working.
  • Ability to work shifts at any time of the day, including weekends and bank holidays.

About Us

Grosvenor is the leading Casino operator in the UK, offering the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.