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Food and Beverage Service Manager

1 month ago

Glasgow, Glasgow City, United Kingdom Metropolitan Gaming Full time
Metropolitan Gaming Group: A Leader in Hospitality

We are the multi-channel gaming and leisure brand for people who live city life to the full. Our mission is to provide exceptional experiences and service for our guests, whether they visit our online platforms or our casinos.

Job Title: Food and Beverage Supervisor

We are seeking a dynamic and friendly individual to join our team as a Food and Beverage Supervisor. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities:
  • Provide outstanding customer service and ensure that all guests receive a warm welcome and a personalized experience.
  • Ensure that food and beverages are served in a timely manner and to the highest standards.
  • Assist the management team in completing team appraisals, service reviews, and training.
  • Make recommendations to management on any aspects of the Club that could improve guest satisfaction.
  • Assist with administrative tasks such as stock ordering, stock taking, managing timekeeping, and managing restaurant bookings and enquiries.
Requirements:
  • Excellent customer service skills and the ability to promote all areas of the Club.
  • Ability to communicate in clear and concise English.
  • Previous experience in a customer service environment.
  • Ability to work as part of a team and contribute to a culture that supports everyone to be the best that they can be.
Benefits:
  • Competitive salary and benefits package.
  • Opportunity to learn and grow within the company.
  • Regular training and development.
  • 50% off food and beverages in all of our UK venues.
  • Extensive rewards platform with discounts on travel, retail, hospitality, health, and more.
  • Company sick pay, pension, life assurance, and refer a friend incentives.

We value our employees and offer a range of benefits to ensure that your job is both fulfilling and rewarding. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.