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Frontline Service Advisor
2 months ago
**Job Summary**
Brook Street UK is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service, supporting customers with their visa and citizenship applications, and ensuring a professional, efficient, and considerate customer experience.
**Key Responsibilities**
- Provide face-to-face customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Support customers with their visa and citizenship applications, ensuring accurate and efficient processing.
- Develop and maintain good working relationships with colleagues, promoting a positive and collaborative team environment.
- Utilize basic IT skills, with systems training provided, to effectively manage customer interactions and process applications.
- Apply problem-solving skills and demonstrate commitment and flexibility to meet customer needs and achieve performance targets.
- Deliver high-quality and caring customer service, creating trust and confidence with customers.
- Understand and apply corporate policies and procedures consistently, ensuring compliance and accuracy.
**Desirable Skills and Experience**
- Previous experience in a customer-facing environment, particularly in high-volume processing environments.
**What We Offer**
- A dynamic and supportive team environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
