Duty Manager Position
2 weeks ago
The Standard is one of the world's most culturally engaged hotels, offering a unique blend of events, entertainment, and hospitality. Our hotel is a vibrant destination with a diverse team who bring our spaces to life, engage with guests, and create a lively atmosphere across our numerous bars, restaurants, event spaces, and guest areas.
We're on the lookout for unique individuals who bring fresh perspectives to our team. Our ideal candidate will be a confident, proactive self-starter who can work in a fast-paced environment and thrive in a dynamic team.
Job DescriptionDaily OperationsAs a Duty Manager at The Standard, you'll oversee the Front Desk, Guest Services, Guest Experience, and Bell teams. You'll work closely with Housekeeping to ensure room allocations, VIP requests, and guest needs are met.
- Manage daily operations with poise and efficiency
- Handle guest complaints and resolve issues promptly
- Support your staff through challenging situations
You'll lead by example, staying calm under pressure and adapting to changing situations. Your flexibility and problem-solving skills will enable you to handle unexpected challenges with ease.
- Lead with confidence and composure
- Adapt to changing situations with ease
- Maintain a positive attitude in high-pressure situations
To succeed in this role, you'll need:
- Several years of experience in a senior Front Office role in the UK or international hospitality industry
- Proven experience as a Duty Manager, Assistant Front Office Manager, or Guest Relations Manager in a luxury boutique hotel or large hotel
Your ideal skillset includes:
- Proactivity and a can-do attitude
- Excellent decision-making skills
- Ability to deliver top-notch service consistently
- Training and coaching abilities
- Expertise in Opera, Knowcross, Squirrel, Microsoft Office, and NOR1
We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience. In addition, you'll enjoy a range of benefits, including:
- Accommodation Service Charge & Commission incentive Schemes
- Prorata - 28 Days Holiday, rising to 33 Days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (2 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Discount platform including GYM
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Standard and Bunkhouse properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
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