Arrears Resolution Expert

About the Role

We are seeking an experienced Arrears Specialist to join our team at Pepper Advantage, a leading loan servicing company in the UK. As an Arrears Specialist, you will be responsible for delivering accurate and timely processing of mortgage administration activities and providing exceptional customer service to customers experiencing payment difficulties.

Key Responsibilities

• Deliver accurate and timely processing of mortgage administration activities
• Regular communication with customers who are experiencing payment difficulties
• Discuss and negotiate arrears workout options
• Monitor agreed workout strategies and take further action when necessary
• Analyse problems, think creatively, and make effective decisions

Requirements

• Recent experience in a Collections role
• Experience in dealing with customers experiencing financial difficulties
• Prior exposure to operational loans, preferably in a mortgage context
• Excellent customer service skills
• Strong English verbal and written communication skills
• Excellent organisation skills
• Great attention to detail
• Understanding of Consumer Duty
• Knowledge of regulatory requirements

About Pepper Advantage

We operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ over 1,100 people to look after 65 clients and 1,000,000 end-users. Through heavy investment in tech-enablement and data and analytics, we drive operational efficiency, empower clients, and expand our remit all over the world.

What We Offer

• Benchmarked salary of £33,000 per annum
• Hybrid working
• Free on-site parking
• Private medical insurance
• Salary Sacrifice Pension matched up to 8%
• 25 days holiday per annum + bank holidays
• EAP
• Enhanced maternity and paternity
• Wellbeing and Volunteering days
• Eye care contribution
• Life Assurance