Customer Service Representative

3 weeks ago


Poole, Poole, United Kingdom Royal Mail Full time

About this role

Are you a people-person with excellent communication skills? Do you enjoy working in a dynamic environment where no two days are the same? We're looking for a talented individual to join our team as a Delivery Specialist, supporting our customers with a friendly and proactive approach.

Your key responsibilities

  • Deliver exceptional customer service, responding to queries and concerns in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain strong relationships with customers, promoting a positive image of Royal Mail

What we offer

  • A competitive salary, paid monthly, with opportunities for overtime and bonuses
  • A comprehensive benefits package, including pension scheme, holiday entitlement, and discounts on products and services
  • Ongoing training and development, helping you to grow and progress in your career

Requirements

  • A strong sense of community and customer focus
  • Excellent communication and interpersonal skills
  • A full UK manual driving licence with no more than 6 penalty points

A bit about you

We're looking for someone who is passionate about delivering excellent customer service, with a strong sense of community and a friendly approach. If you're a motivated and enthusiastic individual who is looking for a new challenge, we'd love to hear from you.

What we do for you

We're committed to supporting your career development, offering training and opportunities for growth and progression. We also provide a comprehensive benefits package, including a competitive salary, pension scheme, and holiday entitlement.



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