Restaurant Operations Manager
3 weeks ago
About the Role
We are seeking a highly experienced Restaurant General Manager to lead our team at Thai Express in Scotland. As a key member of our management team, you will be responsible for maintaining our high standards of customer service and food quality.
Key Responsibilities:
- Manage and motivate a strong FOH and BOH team, ensuring excellent customer service and high-quality food.
- Develop and implement strategies to improve restaurant performance, including sales growth and customer satisfaction.
- Ensure compliance with health and safety regulations, as well as maintaining high standards of cleanliness and hygiene.
- Manage stock, GP, and equipment issues, as well as maintaining relationships with suppliers.
- Train and develop the team to the highest standards, ensuring they have the skills and knowledge to deliver exceptional customer experiences.
- Be responsible for Google reviews, responding to feedback and taking action to improve.
Requirements:
- Proven experience as a Restaurant General Manager or in a similar role.
- Strong understanding of UK HR law and ability to manage staff effectively.
- Valid Scottish alcohol licence, first aid certificate, and Level 3 Food Hygiene Certificate.
- Ability to work with technology, including our EPOS system and delivery software.
- Passion for Thai and Asian cuisine.
- Good business acumen and ability to make informed decisions.
Benefits:
- Discounted staff meals.
- Ongoing training and development opportunities.
- Staff experiences and travel expenses.
- Career progression potential to Area Manager for Scotland.
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