Restaurant Operations Manager

3 weeks ago


Edinburgh City Centre, United Kingdom Thai Express Full time

About the Role

We are seeking a highly experienced Restaurant General Manager to lead our team at Thai Express in Scotland. As a key member of our management team, you will be responsible for maintaining our high standards of customer service and food quality.

Key Responsibilities:

  • Manage and motivate a strong FOH and BOH team, ensuring excellent customer service and high-quality food.
  • Develop and implement strategies to improve restaurant performance, including sales growth and customer satisfaction.
  • Ensure compliance with health and safety regulations, as well as maintaining high standards of cleanliness and hygiene.
  • Manage stock, GP, and equipment issues, as well as maintaining relationships with suppliers.
  • Train and develop the team to the highest standards, ensuring they have the skills and knowledge to deliver exceptional customer experiences.
  • Be responsible for Google reviews, responding to feedback and taking action to improve.

Requirements:

  • Proven experience as a Restaurant General Manager or in a similar role.
  • Strong understanding of UK HR law and ability to manage staff effectively.
  • Valid Scottish alcohol licence, first aid certificate, and Level 3 Food Hygiene Certificate.
  • Ability to work with technology, including our EPOS system and delivery software.
  • Passion for Thai and Asian cuisine.
  • Good business acumen and ability to make informed decisions.

Benefits:

  • Discounted staff meals.
  • Ongoing training and development opportunities.
  • Staff experiences and travel expenses.
  • Career progression potential to Area Manager for Scotland.


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